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Online Synchronous Clinical Communication Training During the Covid-19 Pandemic

Authors Junod Perron N, Dominicé Dao M, Rieder A, Sommer J, Audétat MC

Received 13 October 2020

Accepted for publication 21 November 2020

Published 24 December 2020 Volume 2020:11 Pages 1029—1036

DOI https://doi.org/10.2147/AMEP.S286552

Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 2

Editor who approved publication: Dr Md Anwarul Azim Majumder


Noelle Junod Perron, 1 Melissa Dominicé Dao, 2 Arabelle Rieder, 3 Johanna Sommer, 3 Marie-Claude Audétat 1, 3

1Unit of Development and Research in Medical Education, Geneva Faculty of Medicine and Institute of Primary Care, Geneva University Hospitals, Geneva, Switzerland; 2Department of Primary Care, Geneva University Hospitals, Geneva, Switzerland; 3Unit of Primary Care, Geneva Faculty of Medicine, Geneva, Switzerland

Correspondence: Noelle Junod Perron
Unit of Development and Research in Medical Education, Faculty of Medicine, Geneva University and Institute of Primary Care, Geneva University Hospitals, Geneva, Switzerland
Tel +41 22 372 96 76
Email [email protected]

Purpose: As the COVID-19 pandemic outbreak occurred, most structured clinical communication training were transformed from in-person to remote seminars. The aim of our study was to evaluate the usefulness and feasibility of online synchronous clinical communication training from both students’ and tutors’ perspectives.
Patients and Methods: We conducted a cross-sectional study. Geneva Faculty of Medicine’ 3rd year medical students and tutors involved in clinical communication were asked to respond to an online survey.
Results: Eighty-five of 149 students and 15/16 tutors responded. Students highly valued both online seminars and reported little technical difficulty. They felt that tutors were well prepared and actively involved them in experiential learning. Tutors globally reported little technical difficulty and felt rather well prepared to do so online. Although both students and tutors preferred the in-person format, half of them could still consider using an online format in the future outside the pandemic but mentioned it required specific rules.
Conclusion: Our results suggest that clinical communication can be taught and practiced online and that tutors can quickly adapt to such changes.

Keywords: clinical communication, online, synchronous, training, teaching

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