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The Perspectives of Educators and Learners on E-Learning: A Cross-Sectional Descriptive Study in a Medical School

Authors Padhi KS, Balmuchu G , Acharya PS, Singh SR, Joseph T 

Received 23 June 2021

Accepted for publication 20 August 2021

Published 21 September 2021 Volume 2021:12 Pages 1059—1066


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 3

Editor who approved publication: Dr Md Anwarul Azim Majumder

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Kimi Soumya Padhi, Govinda Balmuchu, Partha Sarathi Acharya, Sudipta Ranjan Singh, Tony Joseph

Department of Forensic Medicine and Toxicology, All India Institute of Medical Sciences, Bhubaneswar, Odisha, India

Correspondence: Govinda Balmuchu
Department of Forensic Medicine and Toxicology, All India Institute of Medical Sciences, Bhubaneswar, Sijua, Patrapada, Bhubaneswar, Odisha, 751019, India
Tel +919871293683
Email [email protected]

Purpose: To determine the challenges, effectiveness, level of reception and acceptance of E-learning by students (learners) and faculty (educators) in a medical college during the lockdown period of the COVID-19 pandemic.
Methods: An online questionnaire-based cross-sectional study was conducted among learners and educators at AIIMS, Bhubaneswar, Odisha, India, in the month of August 2020. A total of 203 learners and 24 educators participated in the study. The link of the Google form containing the questionnaire was sent to the students and teachers, and the responses obtained were analyzed with SPSS software (version 20).
Results: Two hundred three MBBS students and twenty-four faculty members participated in the study. In our study, 34.5% (n=70) learners and 62.5% (n=15) educators preferred supplementation of E-learning with conventional mode of pedagogy in the future. There was a significant correlation between the convenience and the effectiveness of E-learning. Both learners and educators considered E-learning to be moderately effective. The major problems faced by the educators while conducting online sessions were network issues, difficulty in conducting practicals, lack of controlled environment, and lack of attentiveness by the learners. More than half of the students were satisfied with the E-learning provided by the institute. Educators found E-learning to be moderately convenient, whereas they felt conventional classroom teaching is highly convenient.
Conclusion: Educators and learners were quick to adapt to the online mode of learning but the shift was mired with initial challenges. There is a requirement of capacity building in terms of skill development and digital infrastructure building to ensure seamless and effective E-learning.

Keywords: COVID-19, lockdown, medical education, conventional pedagogy effectiveness


The COVID-19 pandemic has adversely affected people from all walks of life and brought the world to a standstill.1 In India, lockdown and social distancing measures were implemented as the strategic approach to flatten the curve and control the transmission cycle of coronavirus.2,3 This led to the closure of schools and higher educational institutes and resulted in the paradigm shift in teaching and learning processes ie, the traditional face-to-face mode was replaced by online mode.4,5 The conventional method of medical education in India includes conducting lectures using PowerPoint presentations in lecture theatres, practical classes in laboratories of respective departments and demonstration of clinical skills with history taking and physical examination at the bedside in hospital wards. During the lockdown period, Educators in our institute availed the online platform (E-learning) to deliver the lectures using video-conferencing tools such as Google Meet, Zoom, Microsoft Teams etc.

E-learning is the use of electronic technology in one form or the other, including the internet as a medium to deliver education to enhance teaching and learning.6 With increasing internet penetration, towering number of smart phone users and rising web footprints in India, E-learning as a mode of education has been experiencing steady growth over the past decade.7 The ease of accessibility, round the clock availability, convenient timings, personalised study environment have boosted its popularity.8 But the lack of digital education, absence of humane touch, poor network connections and aversion to change amongst the practitioners of conventional classroom pedagogy have restricted its potential exponential growth. Medical education in India, though it has undergone small drifts and evolution in pedagogy over the years, it has been almost immune to e-learning.9 During the pandemic scenario, in order to ensure continuous and effective delivery of medical education, it is imperative to understand the intricacies, advantages and challenges posed by E-learning to both the educators and the learners in the field of education. Then and only then can we ensure a sustainable and stable medical education model that can withstand global emergencies like a pandemic or any similar crisis. The outcome of this study will help us to address the challenges and formulate and devise an effective E-learning strategy to deliver quality medical education. An effective E-learning strategy might become the harbinger of saltation in medical pedagogy.

The current study aims to assess the perception regarding challenges, effectiveness, level of reception and acceptance of E-learning by Learners and Educators in a medical college during the lockdown period of the COVID-19 pandemic.

Materials and Methods

Study Design, Setting and Participants

This study is a cross-sectional online questionnaire-based study conducted at AIIMS (All India Institute of Medical Sciences), Bhubaneswar, in the month of August 2020. The study population included undergraduate students (Learners) pursuing MBBS course and the faculty members (Educators) of the department involved in the MBBS teaching curriculum.

Sample Size Calculation

The sample size was calculated for the learners based on the response rate of 66%, as reported by the previous study.10 Keeping the margin of error at 5%, Confidence Interval at 95%, and population size of 400, the sample size was calculated as 186. A sample of 24 faculty members was taken to know the perception of the educators.

Questionnaire Design and Distribution

Two separate questionnaires (Learners and Educators) were prepared in the Google form after discussion among post-graduate students, revised and edited by the authors. A pilot test was conducted on 25 students and few faculty members to test the validity of the questionnaire. The response was then reviewed, and the questionnaire was finalized as mentioned in Supplementary Material. The link of the google form containing PIS (Participant Information Sheet), Informed Consent, and the questionnaire was sent to the study population satisfying inclusion criteria via e-mail and WhatsApp. On clicking the above-mentioned link, the participants were directed to the page displaying the Participant Information Sheet and the Informed Consent. The participants would be directed to the questionnaire section only after agreeing to participate in the study. The questionnaire consisted of both single and multiple response-based questions. The individual response was automatically recorded and stored in Google Drive and then analyzed. The reminders were sent to the participants and the survey links were disabled after ten days. Each participant could submit the response only once from his/her e-mail. The participants could not edit their answers once his/her responses were submitted. The confidentiality and anonymity of the participants were maintained by only collecting their responses and no other personal details.

Ethical Considerations

The study was carried out after obtaining approval from the Institutional Ethics Committee (Reference: T/IM-NF/FM&T/20/56). Participation in the survey was on a voluntary basis.

Data Analysis

The data collected in Google Drive was exported to SPSS software (version 20) for analysis. Qualitative data were summarised as frequency and percentage. Proportions were compared by the chi-square test. The Likert scale ranged from strongly disagree, disagree, neutral, agree and strongly agree with the corresponding score of 1, 2, 3, 4, and 5, respectively.11–14 The mean score has been divided into three levels [low: 1–2.33, medium: 2.34–3.67, high: 3.68–5.00]15 for comparing findings with other studies. The scores 3 and 4 on a Likert scale were considered as positive responses.


A total of 203 Learners and 24 Educators participated in the online study. Ninety-four (46.3%) students and seventeen (70.8%) faculty members had previous exposure to E-learning.

Responses Given by the Learners

The most common method used by the educators were Live audio-visual (AV) with PowerPoint presentation (PPT) ie, using video-conferencing tools like Zoom, Google Meet, etc. Learners preferred live audio-visual with PowerPoint presentation with average ratings of 3.89 [Minimum score – 1, Maximum score – 5]. The response of the Learners regarding the questions related to E-learning has been represented in Table 1.

Table 1 E-Learning Related Responses by the Learners

The most preferred video-conferencing tool was Google Meet (94.6%) and, smart phone (84.2%) was the most common device used for attending online classes. The most appropriate duration of a single lecture was 30–40 minutes, and they were most comfortable with 1–3 hours of online sessions in a single day. Most preferred two sessions if the total duration of online classes crosses two hours in a single day. The most convenient timing was 10 am −12 pm, followed by 8 am-10 am. These findings have been depicted in Table 2.

Table 2 Descriptive Data Regarding E-Learning by the Learners

The Learners (57.1%) were enthusiastic about being asked regarding evaluation. Most of the participants (Learners) preferred activity/assignment over the traditional examination. For activity/assignment, they showed more interest in making an abstract/summary and preparing questions of the topics covered. For traditional examination-based evaluation, objective structured questions were preferred over subjective questions. Grade-based assessment (55.7%) was the most responded method for being assessed over mark-based. Participants felt a lack of in-person communication with peers, direct face-to-face interaction with the educators, and classroom environment as the major factors for missing the traditional pedagogy system. Eighty-seven (42.9%) were dissatisfied, and the reasons are illustrated in Figure 1.

Figure 1 Reasons for dissatisfaction with E-learning (Multiple response-based answer).

More than half of the Learners, 116 (57.1%) were satisfied with the E-learning because they could access online classes from their home, ease of accessibility, and convenient timings. Those students who were satisfied with the E-learning facility provided by the institute were more likely open to the idea of using E-learning as a supplement to conventional classroom mode of teaching; they also perceived E-learning to be effective as demonstrated in Table 3.

Table 3 Cross-Tabulation of Satisfied and Dissatisfied Students with Effectiveness of E-Learning and Using It as Supplement

Responses Given by the Educators

Twenty-two (91.7%) responded that communication skill was the most essential followed by technological skill for teaching effectively in E-learning. The skill set acquired by them was obtained by attending educational webinars and from their colleagues. They suggested practical sessions/clinical teaching be conducted using pre-recorded video with a demonstration or live demonstration. Most of them were aware of cyber-bullying, and one of the Educator faced the issue of cyber-bullying. The response provided by the Educators has been depicted in Table 4.

Table 4 E-Learning Related Response by the Educators

During the lockdown, teachers delivered the lectures using video-conferencing tools and they preferred it over the other methods. Google Meet and Zoom were the most common streaming platform used by them. Fifteen (62.5%) of the teachers conducted assessments following E-learning sessions. They preferred conventional classroom teaching over online mode. The factors related to E-learning and its effectiveness have been graded by the Educators, which has been illustrated in Table 5.

Table 5 Grading of Various Responses by the Educators

The major problems faced by them while conducting online sessions were network issues and difficulty in conducting practical classes. However, 62.5% (n=15) of them agreed to the idea of using E-learning for supplementing the conventional classroom mode of teaching. The experience of E-learning was significantly associated with its perception of effectiveness. Similarly, those who were convenient with the online mode of teaching were more likely to find E-learning more effective. These findings have been summarised in Table 6.

Table 6 Correlation Between Various Factors Related to the Educators

The suggestions given by the Learners and Educators to improve E-learning have been depicted in Table 7. Educators having minimal experience and expertise in E-learning faced teething problems like coordinating and organizing e-classes along with managing participants, maneuvering online platforms and selecting modes of assessment and mode of delivery.

Table 7 Suggestions Provided by the Learners and Educators


E-learning in medical education is evolving owing to its persistent dependence on conventional pedagogy in the medical institution. The halt in the continuity of medical education precipitated by the pandemic led to an abrupt shift from conventional pedagogy to E-learning. The conduction of classes through online medium resulted in some teething problems as this was a venture into uncharted territory. The present study highlights the perception of the Learners and Educators towards E-learning and the attempt to describe the difficulties faced in E-learning by the faculties and undergraduate students of AIIMS, Bhubaneswar during the lockdown period.

In our study, 46.3% students and 70.8% faculty members had previous exposure of E-learning. This was consistent with the study about awareness of online learning of undergraduates during COVID-19 in Sri Lanka,16 where 49.8% students had prior experience of online learning. In contrast to our study, only 10.8% of the students had previously attended online classes in a study conducted in Nepal.17 Similarly, only 40.2% faculty had previous exposure to online learning in a study conducted in Egypt.18 The difference may be due to the small sample size of Educators in our study.

Ninety-five (46.8%) students and nine (37.5%) faculty wanted practical class content to be delivered through online sessions (excluding the response-maybe). This was in contrast with the study by Gupta et al17 where only 4% students agreed that practical/clinical simulation exercise to be conducted through an online class. Similarly, Sahoo et al19 observed that only 16% of the teachers were supportive of delivering practical class content through online mode of learning. Practical sessions include interaction between the student and the patient, which could not be done through E-learning medium. However, basic clinical skills including physical examination could be streamed live or sent prerecorded.20

One hundred sixteen (57.1%) students were satisfied with the E-learning facility provided by the institute. Similarly, the study in China13 revealed that students were highly satisfied with the online learning services available with a mean score of 3.74 and in Indonesia12 with a mean score of 3.71. Another study21 showed overall satisfaction of using the E-learning and virtual classes with a mean of 5.10 [score ranging from 1 to 6]. In our study, students who were satisfied with the E-learning considered it to be the effective mode of learning and teaching. The dissatisfaction of the students was due to network issues, technical issues, long duration of lectures and improper schedule as highlighted in the suggestion box.

Educators considered E-learning to be moderately convenient with a mean score of 3.37, whereas they considered conventional classroom mode of teaching to be highly convenient with a mean score of 4.45. There was a significant correlation between the convenience of E-learning with its effectiveness (p-value < 0.001) for the Educators. Learners and Educators considered E-learning to be moderately effective with mean scores of 3.10 and 3.33, respectively. These findings were consistent with another study13 where students perception of effectiveness was high with a mean score value of 3.77.

Educators preferred conventional classroom teaching over online mode. This finding is consistent with several Indian studies22–24 as well as in studies of other countries.11,25,26 However, in our study seventy (34.5%) Learners and fifteen (62.5%) Educators agreed to the use of E-learning for supplementing conventional classroom mode of teaching. Many studies showed similar results where students preferred blended method of teaching ie, a combination of face-to-face teaching and E-learning.11,22,27,28

According to the majority of the participants, network issues were the most common impeding factor in the smooth conduction of E-learning. This finding was consistent with other studies.16,17,26,29 This can be solved if live online sessions are followed by uploading of the recorded session in the common online platform. So, even if students miss due to some technical glitch or unavoidable circumstance, he or she can view the lecture later on at their convenient time. This will actually benefit the students even without overburdening the teachers.

In our college, both synchronous (live or real-time) and asynchronous (recorded) E-learning was implemented where faculty delivered the lectures using video-conferencing tools. Many were using these E-learning tools for the first time in their life and took their time in adapting to the new technology. Educators having minimal experience and expertise in E-learning faced various problems in the initial period. With support from the institution and through self-learning, Educators overcame these hurdles.

Education through online platforms ie, E-learning should not be carried out just for the sake of completion of syllabus rather focus on imparting quality education. It should be based on the needs of students and its feasibility. The single lecture should not cross one hour mark as the attention span in the online lecture is difficult to maintain (multiple sessions of short durations are preferred). There should be enough gap in between the two lectures, and the total duration of lectures should be limited to three hours in a day as staring at the screen is stressful and exhausting. We hope that these suggestions will help in more effective E-learning.

Limitation of the Study

The study was conducted in a single institute involving only the MBBS students and a small sample size of Educators. The Learners were not segregated as per their academic sessions.


The current study highlights the difficulties being faced by the Learners and Educators while conducting online classes. More than half of the students were satisfied with the E-learning and had a positive perception towards its use as a supplement to conventional classroom mode of teaching. Both Learners and Educators had the perception of a moderate degree of agreement about the effectiveness of E-learning. Though the effective delivery of theory content improved over time, delivery of practical aspects of medical education still remains a big challenge. We suggest collaboration of institutes with application developers to create an online inventory of animations, 3D applications and real-time simulation to bridge this gap in delivering practical content.


The authors are thankful to the MBBS students (Batch 2016, 2017, 2018 & 2019) as well as the faculty of AIIMS, Bhubaneswar, who gave their valuable time and participated in the study.

Author Contributions

All authors contributed to data analysis, drafting or revising the article, have agreed on the journal to which the article will be submitted, gave final approval of the version to be published, and agree to be accountable for all aspects of the work.


The authors report no conflicts of interest in this work.


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