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Knowledge, Practice, and Attitude Toward COVID-19 Among Physicians in Jordan and Palestine: Cross-Sectional Study

Authors Al Demour S, Ababneh MA, Al-Taher RN, Alrabadi AF, Jaradat AF, Abushamma FA, Al-Hadidi FA, Al-Rawashdeh BM, Ihmeidan MA, Abubaker AK, Al-Zubi MT

Received 26 November 2020

Accepted for publication 29 December 2020

Published 13 January 2021 Volume 2021:14 Pages 77—87


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 4

Editor who approved publication: Dr Scott Fraser

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Saddam Al Demour,1 Mera A Ababneh,2 Raed N Al-Taher,3 Adel F Alrabadi,1 Ahmad F Jaradat,4,5 Faris A Abushamma,4– 6 Fadi A Al-Hadidi,7 Baeth M Al-Rawashdeh,8 Mohammad A Ihmeidan,1 Ahmad K Abubaker,9 Mohammad T Al-Zubi10

1Department of Special Surgery, Division of Urology, School of Medicine, The University of Jordan, Amman 11942, Jordan; 2Department of Clinical Pharmacy, Jordan University of Science and Technology, Faculty of Pharmacy, Irbid 22110, Jordan; 3Department of General Surgery, Division of Pediatric Surgery, School of Medicine, The University of Jordan, Amman 11942, Jordan; 4Department of Medicine, Faculty of Medicine and Health Sciences, An-Najah National University, Nablus 44833, Palestine; 5Department of Urology, An-Najah National University Hospital, Nablus 44833, Palestine; 6Bristol Urological Institute, North Bristol NHS Trust, Bristol, UK; 7Department of Special Surgery, Division of Orthopedics, School of Medicine, The University of Jordan, Amman 11942, Jordan; 8Department of Special Surgery, Division of Otorhinolaryngology, School of Medicine, The University of Jordan, Amman 11942, Jordan; 9Department of Anesthesia, Faculty of Medicine, Jordan University of Science and Technology, Irbid 22110, Jordan; 10Department of Urology, Faculty of Medicine, Yarmouk University, Irbid 21163, Jordan

Correspondence: Saddam Al Demour Email [email protected]

Background and Objectives: Coronavirus disease-2019 (COVID-19) is an emerging disease threatening the world with a rapid increase in cases and deaths since it was first identified in December 2019. Adequate knowledge, practice, and attitudes (KPA) toward COVID-19 among physicians at the frontline defense against the COVID-19 pandemic may enhance their ability to avoid the risk of self-infection, decrease mortality, and provide adequate medical care service in this pandemic. This study aimed to assess KPA toward COVID-19 among physicians in Jordan and Palestine.
Methods: This is a cross-sectional study using an online survey conducted from 10 April to 26 April 2020 among Jordan and Palestine physicians. Invitations were sent to physician groups on Facebook and WhatsApp. This survey contains 36-items, divided into four main sections to assess the participants’ socio-demographic characteristics, knowledge, practice, and attitude about COVID-19.
Results: A total of 454 physicians participated in this study. The mean score of basic knowledge was 4.4 ± 0.8 (range 2– 4). There were significant differences between basic knowledge mean scores among physicians in different professional degrees and physicians in various health sectors (P=0.0315, P=0.0137, respectively). The mean scores of self-protection measures, were 6.1 ± 1.1 (range 3– 7) and measures if physician self-suspected of COVID-19 were 9.9± 1.1 (range 5– 11). The mean score of attitudes toward COVID-19 was 41.5 ± 3.3 (range 21– 45) and significantly related to the age and different experience years (P=0.0022, P=0.0077, respectively).
Conclusion: As the global threat of COVID-19 continues to emerge, physicians from Jordan and Palestine showed adequate KPA toward COVID-19. There was a significant difference in knowledge level and attitude between physicians. Policymakers and physicians should keep continuous educational activities, training, and follow-up updates during this pandemic.

Keywords: coronavirus, COVID-19, knowledge, practice, attitudes, physicians


In December 2019, a cluster of pneumonia cases, caused by a newly identified β-coronavirus, occurred in Wuhan, China.1 The World Health Organization (WHO) officially named the disease as coronavirus disease 2019 (COVID-19), and the International Committee on Taxonomy of Viruses named the virus as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).2 On 11 March 2020, the WHO declared the epidemic of COVID-19 as a pandemic.3

SARS-CoV-2 belongs to a species of severe acute respiratory syndrome‐related coronavirus (SARS‐CoV) and genus β-coronavirus.4 Like SARS-CoV and Middle East respiratory syndrome coronavirus (MERS-CoV), the main symptoms of COVID-19 included fever, fatigue, and cough, and can cause acute respiratory distress syndromes (ARDS).5 Recent data reported that human‐to‐human transmission was considered as a major transmission mode. COVID-19 primarily spreads through the respiratory tract by droplets, respiratory secretions, and direct contact.6 According to a recent Chinese study, about 80% of patients present with mild disease, and the overall case-fatality rate is about 2.3% but reaches 8.0% in patients aged 70 to 79 years and 14.8% in those aged ≥80 years.7

Physicians are essential for any health-care system and at the frontline defense against the COVID-19 pandemic. They play a crucial role in diagnosis, treatment, prevention of disease spread, and public education during this pandemic. Moreover, they are frequently exposed to infected individuals with COVID-19, making them at higher risk of infection than others.8

COVID-19 transmission among health-care workers (HCWs) can result from direct contact with infected patients, lack of personal protective equipment, overcrowding, absence of isolation room facilities, and environmental contamination.7 In the United States of America (USA), more than 288,066 HCWs have been infected, and close to 955 have died from COVID-19, according to most new data, from the Centers for Disease Control and Prevention (CDC).9 Therefore, it is important to protect HCWs to ensure patients’ care continuity and prevent infection transmission to other patients. COVID-19 among HCWs had been reported in several studies. Yoshida et al reported 120 deaths among physicians with a 44% mortality rate up to 3 April 2020, in the early phase of COVID-19.10 Furthermore, the Indian Medical Association (IMA) National COVID-19 registry data suggests more than 1000 doctors have been infected with COVID-19.11

Furthermore, Ing et al reported that COVID-19 is associated with significant mortality among physicians and other HCWs worldwide. The authors reported the countries with the most physicians’ deaths were Italy (121/278; 44%), Iran (43/278; 15%), Philippines (21/278; 8%), Indonesia (17/278; 6%), China (16/278; 6%), Spain (12/278; 4%), USA (12/278; 4%) and UK (11/278; 4%).12 Thus, a shortage of physicians may lead to worse outcomes in health-care systems.

Hence, we suggest that adequate Physicians’ KPA toward COVID-19 would enhance their ability to avoid the risk of self-infection, decrease mortality, and provide adequate medical care service in this pandemic. This study aimed to assess the KPA toward COVID-19 among physicians in Jordan and Palestine.

Materials and Methods

Study Design and Population

This is a cross-sectional study through an online survey conducted in Jordan and Palestine from 10 April to 26 April 2020 to obtain responses from practicing physicians from different health-care sectors such as public, private, university, and military sectors. In this online survey, Google forms were used to collect the participants’ data with a consent form appended. The invitations were sent to physician closed groups on Facebook and WhatsApp. These closed groups were created by members of the Jordan Medical Association and Palestine Medical Association. All participants confirmed working in Jordan or Palestine. Study objectives were clearly explained at the beginning of the survey, and the participants were encouraged to roll out the survey to as many physicians as possible. Thus, the link was forwarded to physicians apart from the first point of contact and so on.

Study Instrument

This survey was designed to evaluate the knowledge, practice, and attitudes of physicians towards COVID-19. It was developed in the English language after a thorough search in the recent literature and based on the most recently available information from the WHO on emerging respiratory viruses, including COVID-19. The developed draft survey instrument was sent to a group of experts chosen according to their experience and expertise in the related fields to assess its readability, simplicity, relativity, and importance. A pilot study was carried out by randomly selected 20 participants at Jordan university hospital to assess clarity, readability, and acceptability. Refinements were made to facilitate better comprehension and organize the questions before the final survey was distributed to the study population. The data of the pilot analysis were not used for the final sample of the study.

Contents of the Survey Instrument and Scoring System

The survey instrument consisted of 36 closed-ended questions with responses based on Likert, multiple-choice, and yes/no/I do not know format. This survey was divided into four main sections to assess the participants’ socio-demographic characteristics, knowledge, practice, and attitude toward COVID-19 and took approximately 12 minutes to complete. The first section covered the participants’ socio-demographic and profession-related characteristics, including age, gender, working place, marital status, presence of children, health-care sector, years of work experience, professional degree, place of residency, and monthly income. The second section included 13 items assessing participants’ basic and general knowledge of COVID-19. The basic knowledge part consists of 6 items about the geographical origin, incubation period, official name, natural host of the virus, diagnosis, and WHO classification. These were scored by assigning one point for each correct answer and zero points for an incorrect answer, with scores ranging from 0 to 6. A cut-off level of ≥4 was considered to indicate adequate basic knowledge, whereas <4 was considered inadequate knowledge. General knowledge of COVID-19 included seven items assessing transmission routes, symptoms, complications, a group at high risk, comorbidities, treatment, and medical information source. The third section consisted of 4 domains assessing practice toward COVID-19, included indications for PCR test (7 items), indications for home quarantine (7 items), self-protection measures (7 items), and practices in case of self-suspect of COVID-19 (11 items). A summary score was calculated for each study participant by assigning a value of one to each corrected response, then adding a total score for each domain. The last section included nine items assessing physicians’ attitudes toward COVID-19, where a 5 point Likert scale ranging from 1 (disagree) to 5 (agree) except for one item was reversed.

Ethical Considerations

The survey was anonymous to maintain the privacy and confidentiality of all information collected in the study. Eligible participant in this survey was voluntary and was not compensated. Informed consent was obtained from each participant before participation. Ethical approval was obtained from the Institutional Review Board at Jordan university hospital (reference number: 10/2020/8187). The study was performed following the Helsinki Declaration as revised in 2013.

Data Analysis

The obtained data were coded, validated, and analyzed using SPSS version 24 (IBM, Armonk, NY, USA). Descriptive analysis was applied to calculate the frequencies for categorical variables, the mean and standard deviation for continuous variables. T-test or Analysis of Variance (ANOVA) test was used to examine the effect of demographic characteristics on participants’ basic knowledge and attitude scores in the univariate analysis. Tukey’s post hoc analysis was conducted for statistically significant variables. Variables with p-value ≤0.2 were entered in the multivariable linear regression model in a stepwise process. A p-value of less than 0.05 was considered the cut-off level for statistical significance.


Participant’s Characteristics

A total of 454 physicians were enrolled in this study, including 354 (78%) men and 100 (22%) women with a mean age of 36.2 ± 10.8. The professional degree of the participants were resident doctors 148 (32.6%), specialist doctors 133 (29.3%), and consultant doctors 111 (24.4%). One hundred and fifty-four (33.9%) participants work in the private sector while 140 (30.8%) in university hospitals. Table 1 details the socio-demographic and professional characteristics of participants.

Table 1 Sociodemographic Characteristics of Participants (n=454)

Basic and General Knowledge About COVID-19

When asked about basic knowledge of COVID-19, only 71 participants (15.6%) reported that SARS-COV-2 is the official name of the virus according to the WHO, and almost all of the participants responded that the geographical origin of COVID-19 was from Wuhan in China. The majority of participants (96.9%) mentioned that the RT-PCR test is the available diagnostic test. The mean scores of the participants’ basic knowledge were 4.4 ± 0.8 (range 2–6). The frequency of correct answers that assessed basic and general knowledge on COVID-19 are shown in Table 2.

Table 2 Basic and General Knowledge of COVID-19 (n=454)

Almost all participants reported that droplets spread by coughing or sneezing, person to person, and contact with the contaminated surface are the main transmission routes. Regarding the symptoms of COVID-19, about 98% of participants answered that fever, shortness of breath, cough, myalgia were the main symptoms, while 307 (67%) reported that COVID-19 could be presented without symptoms. More than ninety percent of the participants reported that pneumonia, respiratory failure, and acute respiratory distress syndrome are some of the complications of COVID-19. When they were asked about the groups at high risk of COVID-19, they mentioned elderly 439 (96.7), pregnant females 187 (41.2%), and only 22.5% of them reported that children are one of the high-risk groups. A total of 411 (90.5%) reported that Hydroxychloroquine and Azithromycin were used as a possible treatment against COVID-19, and 395 (87%) mentioned that there is no definitive treatment available yet. Regarding the reliable information about COVID-19, the participants reported medical journals 413 (91%), WHO official websites 444 (97.8%), and only 12 (2.6%) reported social media as a reliable source of information. The frequency of correct answers that assessed basic and general knowledge on COVID-19 are shown in Table 2.

Practice Towards COVID-19

When participants were asked about the indications for the real-time reverse transcription-polymerase chain reaction (RT-PCR) test method, they reported that it should be done for anyone who had recently returned from international travel and has symptoms 380 (83.7%). Also, they reported that anyone with flu-like symptoms 280 (61.7%), and the incidence of acute respiratory infection without other causes that fully explain the clinical symptoms 366 (80.6%). Furthermore, 444 (97,8%) reported that anyone who had recently returned from international travel without symptoms, and 428 (94.3%) reported that any person without symptoms had contact with COVID-19 patient were indicated for home quarantine. The frequency of responses that assessed physician’s practice toward COVID-19 are shown in Table 3.

Table 3 Participants Frequency and Mean Scores of Practices for COVID-19 (n=454)

Attitudes Towards COVID-19

The majority of participants, 435 (95.8%), agreed that COVID-19 is a serious health issue if it spreads to society. Also, 399 (87.9%) believed that the cure rate of COVID-19 is high, and elderly patients with comorbidities have a higher risk of death from COVID-19 than others. A total of 444 (97.8%) thought physicians have an important role in educating patients and community members about the prevention measures against COVID-19. Of participants, 97 (21.4%) will refrain from dealing with COVID-19-suspected patients, and 334 (73.6) were worried about being infected with COVID-19 while dealing with patients in the workplace. Frequency of responses that assessed attitudes toward COVID-19 are shown in Table 4.

Table 4 Frequency of Participants Attitudes Toward COVID-19 (n=454)

Basic knowledge and attitude scores were compared among different socio-demographic and professional characteristics of participants, as depicted in Table 5. There were significant statistical differences between basic knowledge and attitudes mean scores among physicians in different professional degrees. According to the post-hoc analysis, consultants had statistically significantly higher knowledge and attitude scores than interns (p=0.0331, p=0.0054, respectively). Further, there was a significant statistical difference between basic knowledge mean scores among physicians in different health sectors, particularly public vs university hospitals (p=0.0116). On the other hand, the attitude mean scores were significantly related to the age groups (22–35 vs 36–50 years, p = 0.0310) and different experience years (<5 years vs >15 years and 5–9 years vs >15 years, p=0.0312, p=0.0342, respectively). Physicians with monthly income >1000 JD reported higher attitude scores than those with monthly income <500JD (P=0.015). When conducting a multiple regression analysis for knowledge scores, no variable was statistically significant. In contrast, only the living area was statistically significant in the linear regression analysis for attitude scores (p=0.0397).

Table 5 Basic Knowledge and Attitudes Toward COVID-19 by Participants Characteristics (n=454)


COVID-19 is a pandemic illness that has caused 1,711,498 deaths worldwide till 23 December 2020.13 At the beginning of the COVID-19 pandemic, there were a relatively small number of confirmed cases in Jordan and Palestine, which may be attributed to the government measures taken at that time. Recently, it has been observed that the confirmed cases have increased to worrying numbers, bringing the total number of cases in Jordan to 281,983 and the total number of deaths to 3652 till 22 December 2020.14 Palestinian Ministry of Health reported that the daily numbers of confirmed cases rise significantly, bringing the total number to 143,718 and the total number of deaths to 1347 till 25 November 2020.15

In our study, most of the participants had adequate basic knowledge of COVID-19. The incubation period for SARS-CoV-2 is thought to be within 14 days following exposure, and the symptoms appear after an incubation period of approximately 5.2 days.16 In a study conducted by Khader et al, 36% of dentists thought that 2–14 days is the incubation period of the virus, which is very important in determining the safe period to treat suspected patients.17 In contrast, most participants in our study reported that the incubation period of the virus from 2 to 14 days.

Currently, Person-to-person transmission occurs primarily via direct contact or through droplets spread by coughing or sneezing from an infected individual.18 Hence, physicians need to recognize the possible transmission routes since direct contact with the patients during clinical examination, medical and surgical procedures make the physicians more vulnerable than others. Maleki et al reported that 99% of participants had an excellent knowledge level regarding the modes of transmission.19 On the other hand, Bhagavaathula et al reported that a significant proportion of HCWs in the United Arab Emirates had poor knowledge of transmission.20 The majority of participants reported the most important transmission routes that are important to recognize the threat and take the necessary precautions and considered the cornerstone to control the disease’s spread.

Furthermore, early recognition of COVID-19 symptoms is the main step in the patients’ management. This causes the physicians to take the necessary precautions to protect themselves and others from disease transmission.21 Almost all of the participants reported the most common symptoms of COIVD-19, such as fever, shortness of breath, myalgia, and 67.6% reported that the patient could be presented without symptoms. This finding was similar to several studies where they reported that the spectrum of clinical presentations of COVID‐19 ranging from asymptomatic infection to severe respiratory failure.22,23

It is worth recognizing the age groups at risk to spread awareness, take the necessary action, and give them appropriate care. Our participants reported that older adults are more susceptible to COVID-19 than other age groups. Several studies suggest that individuals of any age can acquire COVID-19, and older age is associated with increased mortality.24,25 Besides, findings were reported from Italy, with case fatality rates of 12% and 20% among those aged 70 to 79 years and 80 years or older, respectively.26 Children of all ages can get COVID-19; they appear to be affected less commonly than adults.27 In a systematic literature review, children accounted for 1% to 5% of diagnosed COVID-19 cases.28 Around two-thirds of our participants reported that children were not at higher risk groups of COVID-19.

Physicians face challenges through daily practices with COVID-19 patients. For instance, physicians should monitor themselves for fever and symptoms of COVID-19 and stay home if they are ill.29 In our study, the majority of participants reported that they would take sick leave and isolation for two weeks in case of self-suspicion of COVID-19. In one report of 48 HCWs with confirmed COVID-19 in King County, Washington, USA, 65% reported working for a median of two days while exhibiting symptoms of COVID-19.30 Also, personal protection measures during daily practice such as wear a face covering while in the hospital setting and hand hygiene are recommended.18,31 Salvatori et al reported that a lack of personal protective equipment was cited as the most common cause of COVID-19 associated mortality among physicians.32

In a study of 44,672 patients with COVID-19 in China, 81% of patients had mild manifestations, 14% had severe manifestations, and 5% had critical manifestations.33 In our study, the majority of participants believed that COVID-19 is a very serious issue. However, 21.4% of participants will refrain from dealing with COVID-19-suspected patients. This might explain that participants are afraid of getting infected and dying from the disease, fear of transmitting the infection to their families, and the stigma associated with the disease. According to the Egyptian Medical Syndicate, they reported that 430 physicians were infected with 68 deaths, with COVID-19 mortality rate of 15.8% until the middle of June 2020.34

We found that the basic knowledge mean scores were higher among consultant physicians and physicians working in the university and military hospitals. Furthermore, the mean attitudes scores were different across professional degree, age, and years of experience. This finding was expected as the consultant doctors have more experience, and the university and military staff have more exposure to updated medical information. It was also acceptable to find a high attitude mean score among physicians with high monthly income and years of experience. Our results are significant since they may denote that more effort should be exerted on continuous education during this pandemic, encourage physicians with a higher professional degree, and more experience to be involved during this pandemic. The current finding agrees with Abou-Abbas et al. They conducted a study to assess the level of knowledge and practice among physicians in Lebanon during COVID-19, and they found that the majority of Lebanese physicians had good knowledge. At the same time, approximately half of the respondents adopted good preventive practices. The authors also found that only age was significantly associated with good knowledge, and good practice was two times higher among frontline than the second line workers. Finally, the authors reported that physicians with an experience of 10 years and above were 3.35 times more likely to have good practice than their counterparts.35

In contrast, Saqlain et al reported in their study among HCWs in Pakistan that pharmacists had greater knowledge than doctors, but the difference was not significant.36 In contrast, Bhagavaathula et al found that doctors had greater knowledge than pharmacists.20 This could be due to disparities of knowledge among HCWs. Both doctors and pharmacists are actively involved in seeking information due to their active roles in improving patients’ treatment outcomes with COVID-19.36

In general, participants in our study had adequate KPA toward COVID-19. These findings could be explained because almost all participants reported that WHO websites and scientific journals are trustworthy scientific information sources. Furthermore, medical information from reliable sources and free access to scientific medical journals were fundamental reasons that helped our participants enhance their KPA toward COVID-19.37,38

To the best of our knowledge, this is the first study in Jordan and Palestine that assesses physician’s KPA toward the COVID-19 pandemic. The study’s strength is that participants were physicians from two countries, various health-care sectors, and different professional degrees, which increases the generalizability of these findings. However, some limitations should be considered. The sample size was small, and the data presented in this study are self–reported and subject to recall bias. Moreover, this is an online cross-sectional survey that could be shared with physicians outside of Jordan and Palestine or shared with non-physicians, which may subject to sample bias.


The COVID-19 pandemic has caused much morbidity and mortality to patients as well as to physicians worldwide. This is the first study to assess KPA among physicians in Jordan and Palestine toward COVID-19. Our results revealed that physicians in both countries had adequate KPA toward COVID-19. However, there was a significant difference in knowledge level and attitudes between the physicians from different age groups, years of experience, health-care sector, professional degrees, and monthly income. As the global threat of COVID-19 continues to emerge, policymakers should maintain these results by providing continuous education and training for all physicians. Likewise, physicians must continue to follow-up with all the updates about this pandemic.


The authors declare that there is no conflict of interest regarding the publication of this paper.


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