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Future developments in health care performance management

Authors Crema M, Verbano C 

Received 16 September 2013

Accepted for publication 10 October 2013

Published 13 November 2013 Volume 2013:6 Pages 415—421


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 2

Maria Crema, Chiara Verbano

Department of Management and Engineering, University of Padova, Vicenza, Italy

Abstract: This paper highlights the challenges of performance management in health care, wherein multiple different objectives have to be pursued. The literature suggests starting with quality performance, following the sand cone theory, but considering a multidimensional concept of health care quality. Moreover, new managerial approaches coming from an industrial context and adapted to health care, such as lean management and risk management, can contribute to improving quality performance. Therefore, the opportunity to analyze them arises from studying their overlaps and links in order to identify possible synergies and to investigate the opportunity to develop an integrated methodology enabling improved performance.

Keywords: health care, lean management, clinical risk management, quality, health care processes

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