Development of an electronic health message system to support recovery after stroke: Inspiring Virtual Enabled Resources following Vascular Events (iVERVE)
Received 19 October 2017
Accepted for publication 26 April 2018
Published 11 July 2018 Volume 2018:12 Pages 1213—1224
Checked for plagiarism Yes
Review by Single-blind
Peer reviewer comments 3
Editor who approved publication: Dr Johnny Chen
Dominique A Cadilhac,1,2 Doreen Busingye,1 Jonathan C Li,3 Nadine E Andrew,1,4 Monique F Kilkenny,1,2 Amanda G Thrift,1 Vincent Thijs,2,5 Maree L Hackett,6,7 Ian Kneebone,8 Natasha A Lannin,9,10 Alana Stewart,11 Ida Dempsey,12 Jan Cameron,1,13
1Stroke and Ageing Research, Department of Medicine, School of Clinical Sciences at Monash Health, Monash University, Melbourne, VIC, Australia; 2Stroke Division, Florey Institute of Neuroscience and Mental Health, The University of Melbourne, Melbourne, VIC, Australia; 3Department of Electrical and Computer Systems Engineering, Monash University, Melbourne, VIC, Australia; 4Department of Medicine, Central Clinical School, Monash University, Melbourne, VIC, Australia; 5Department of Neurology, Austin Health, Melbourne, VIC, Australia; 6The George Institute for Global Health, University of New South Wales, Sydney, NSW, Australia; 7Faculty of Health and Wellbeing, University of Central Lancashire, Preston, UK; 8Graduate School of Health, University of Technology Sydney, Ultimo, NSW, Australia; 9College of Science, Health and Engineering, School of Allied Health, La Trobe University, Melbourne, VIC, Australia; 10Occupational Therapy Department, Alfred Health, Melbourne, VIC, Australia; 11Stroke Foundation, Melbourne, VIC, Australia; 12Consumer Representative, Melbourne, VIC, Australia; 13Australian Centre for Heart Health, Royal Melbourne Hospital, Melbourne, VIC, Australia
Purpose: Worldwide, stroke is a leading cause of disease burden. Many survivors have unmet needs after discharge from hospital. Electronic communication technology to support post-discharge care has not been used for patients with stroke. In this paper, we describe the development of a novel electronic messaging system designed for survivors of stroke to support their goals of recovery and secondary prevention after hospital discharge.
Participants and methods: This was a formative evaluation study. The design was informed by a literature search, existing data from survivors of stroke, and behavior change theories. We established two working groups; one for developing the electronic infrastructure and the other (comprising researchers, clinical experts and consumer representatives) for establishing the patient-centered program. Following agreement on the categories for the goal-setting menu, we drafted relevant messages to support and educate patients. These messages were then independently reviewed by multiple topic experts. Concurrently, we established an online database to capture participant characteristics and then integrated this database with a purpose-built messaging system. We conducted alpha testing of the approach using the first 60 messages.
Results: The initial goal-setting menu comprised 26 subcategories. Following expert review, another 8 goal subcategories were added to the secondary prevention category: managing cholesterol; smoking; physical activity; alcohol consumption; weight management; medication management; access to health professionals, and self-care. Initially, 455 health messages were created by members of working group 2. Following refinement and mapping to different goals by the project team, 980 health messages across the health goals and 69 general motivational messages were formulated. Seventeen independent reviewers assessed the messages and suggested adding 73 messages and removing 16 (2%). Overall, 1,233 messages (18 administrative, 69 general motivation and 1,146 health-related) were created.
Conclusion: This novel electronic self-management support system is ready to be pilot tested in a randomized controlled trial in patients with stroke.
Keywords: stroke, e-health, self-management, health promotion, secondary prevention
Globally, stroke is the third most common cause of disability with >10 million strokes occurring annually and almost 30 million people living with a history of stroke.1,2 For most survivors, integrating back into the community and managing the consequences of stroke is difficult. Survivors of stroke liken the experience of going home from hospital to “falling into a black hole”.3 This situation arises because stroke can have a profound impact on quality of life, with approximately one-quarter of survivors reporting their situations as equivalent to, or worse than, death.4 Factors that complicate return to the community after stroke include the presence of physical disability, cognitive changes, loss of employment, inability to participate in pre-stroke activities, social isolation, anxiety and depression.5 Survivors also have an increased risk of vascular events,6 and many have modifiable risk factors that are poorly managed.
Despite clear recommendations for discharge preparation in national guidelines for stroke care,7 discharge care is poorly implemented in hospitals. Only half of the patients with stroke receive a formal care plan at the time of discharge or lifestyle education to support moderating their future risk of vascular disease.8 In an Australian survey of 765 survivors one or more years following stroke, 84% reported unmet recovery and secondary prevention needs, particularly in aspects of health such as cognition, memory, emotion and fatigue.9 The short length of hospital stay of ~5 days in Australia10 may contribute to the lack of adequate self-management tools and support provided to patients in hospital. Approximately 40% of survivors of stroke, and >60% of their caregivers, report being dissatisfied with the information they received while in hospital.11 Patients also want to be actively involved in setting their goals to positively influence their recovery.12 However, there are often mismatches between what clinicians and patients consider to be patient-centered goal setting.13
Comprehensive management and goal setting after discharge is aimed at addressing the self-management needs of each patient, including their return to usual activities in their home environment, addressing personal concerns and minimizing the risk of future stroke.14 However, providing these patients with the necessary support to continue with their recovery and secondary prevention once they have been discharged home is challenging, particularly in those with limited mobility or who live a long distance from hospitals/services. Simple, innovative and cost-effective strategies could be used to help survivors attain their secondary prevention goals, adjust to their altered functional and emotional abilities, and promote community participation.7 Because of the exponential increase in use of electronic devices, for example, mobile phones, tablets and personal computers in the community, these electronic communication technologies could be used to promote changes in lifestyle behavior and self-management.
Although short message service (SMS) and internet-based programs have been trialled in several populations15 their use in survivors of stroke is less common and limited to improving medication adherence or reducing depression in men.16,17 Given the broad impact stroke has on survivors, the aim of our project was to develop a comprehensive, electronic self-management support program designed for attaining patient-centered goals.
Materials and methods
The Inspiring Virtual Enabled Resources following Vascular Events (iVERVE) pilot establishment project was achieved through collaboration between the Faculty of Medicine, Nursing and Health Sciences and the Faculty of Engineering at Monash University, Australia. Leading academics with an interest in self-management programs for chronic conditions from other institutions were also involved. We undertook a literature review of electronic health interventions to ensure our program design was based on the latest evidence. We then used a formative program evaluation to ensure the system was robust. Formative evaluation enables development and modification of a program within a feedback loop to promote successful future implementation.18
The iVERVE pilot project was established in four phases. Phase I involved establishment of two working groups: working group 1 for the technical application/infrastructure; and working group 2 for the content and refinement of messages. In Phase II, we developed a goal-setting menu comprising broad categories of recovery and secondary prevention categories. These categories were then subcategorized to enable the formulation of messages. Phase III comprised refinement of messages, using internal and external review, while Phase IV comprised establishing and trialling the concurrently developed iVERVE messaging system (Figure 1). Further detail is provided in the following sections.
Figure 1 Project phases and activities.
The working groups were comprised of investigators based on their relevant expertise, clinicians, project staff and consumer representatives or engineers, as relevant. The lead principal investigator (DAC), project coordinators (JC and DB), and MFK, AGT and NEA from Monash University were members of both working groups to ensure that concurrent work was complementary and that the experience gained in one area could be used to inform the other area.
Ethical approval for this project was provided by Monash University Human Research Ethics Committee (CF16/1920-2016000979). As this was early development phase research, the testing of the system by researchers was considered to not require written informed consent.
Messaging infrastructure development and testing (working group 1)
Telecommunications engineers from the Faculty of Engineering at Monash University were responsible for creating the specified electronic messaging system and web interface. The system was developed during several meetings to fulfil our requirements to incorporate scheduling, personalization (ie, ability to include first, last name or preferred names), and tailoring of the support messages to align with a patient’s disability level and their specified health and recovery goals.
A participant database was created to enter patient demographic information and severity of stroke. Information obtained from patients about their preferred scheduling frequency or mode of communication (eg, by SMS or email) was also incorporated into this database. The messaging system was programmed for integration with the database used for storing a much larger range of variables for each participant. This was to avoid double data entry of patient information. For future use in clinical trials, the participant database was created using Research Electronic Data Capture (REDCap) tool hosted at Monash University. REDCap is a secure, web-based application designed to support data capture for research studies, providing: 1) an intuitive interface for validated data entry; 2) audit trails for tracking data manipulation and export procedures; 3) automated export procedures for seamless data downloads to common statistical packages; and 4) procedures for importing data from external sources.19 We designed the database to be partitioned for different users, whereby only the project coordinator could access all information. The system also incorporates an inbuilt electronic randomization program.
Messages were bundled, with the iVERVE messaging system programmed to randomly select a message from a themed predetermined bundle until all messages from that bundle had been sent at least once. This provides a large range of message options for each goal that can be pre-assigned for each patient for each of their specified goals. This process was developed to reduce the labor intensity in pre-assigning messages for each specific personalized goal. Individual messages within the bundle were categorized into those more appropriate during the first weeks of participation (ie, “early”) and for more advanced stages of goal attainment (“late”; “Theoretical basis for message development” section). The system was also designed so that electronic messages could be sent via email if this was the participant’s preferred mode of receiving messages. The ability to delete, edit or add messages was also built into the system.
A dedicated phone number was purchased through a commercial bulk SMS provider. This ensured that patients would only receive messages from a unique iVERVE phone number. To ensure appropriate and efficient documentation of activity, the system was designed with an automated log record of all electronic messages sent to individual participants (date, time, copy of message), including any that had failed to send. Bi-directional communication was required to permit simple responses (eg, Yes or No) to incoming messages when requested, as well as the option to send a “STOP” message to opt out of receiving some or all the electronic messages.
Alpha testing of the system, by the project team, was conducted throughout the various development stages, similar to an agile method.20 Once an initial 60 messages had been developed, they were uploaded onto the electronic website and members of the research team were scheduled to receive SMS or email messages for various health/recovery goals. Revisions were made following feedback on the wording of messages, spelling errors, or failure of the shortened URL Web links. All other technical issues were also recorded and rectified.
Development of the goal-setting menu and self-management support messages (working group 2)
We established a working group consisting of clinicians, behavioral and social scientists, psychologists, and epidemiologists with experience in conducting research using SMS or e-health interventions in stroke or similar chronic conditions.21–23 A representative from the Stroke Foundation and a consumer (ie, survivor of stroke) also contributed to this working group. Terms of reference were established, and monthly or bi-monthly meetings were arranged via teleconference or in person.
In the first stage, consensus agreement from the working group was sought to provide feedback on a draft standardized goal-setting menu (Table 1). Setting goals for recovery based on “needs” can be highly effective and use of a standardized goal-setting menu can reduce subjectivity, ensure goals are measurable, and reduce the time taken to set goals.24 For this aspect, we used existing data from observational studies to ensure we included all relevant areas important for achieving a patient-centered approach to meeting identified recovery or secondary prevention goals. In particular, we relied on data from the Australian Stroke Survivor and Carer Needs assessment survey that was based on a similar survey conducted in the UK.9,25 In the Australian version, 88% of the N=765 respondents felt that the scope of the survey questions covered their needs.26
Table 1 Goal-setting menu developed for the iVERVE program
The components of the draft goal-setting menu used in this project were then mapped to the International Classification of Functioning Disability and Health (health and body functions, activities and participation, environment)27 by NEA within the context of unmet needs9 to ensure that all relevant aspects of recovery were covered. Secondary prevention of future stroke is very important to survivors and forms part of best-practice clinical guidelines.7 Therefore, a secondary prevention category was added to the menu.
Following consensus on the goal-setting menu and subcategories for each main goal, this menu was used as the basis for developing the support/educational messages. Members of the working group volunteered to develop preliminary health messages selected from a subcategory that matched their area of expertise. As part of this process, contributors were asked to draw upon reputable and current clinical guidelines for management of stroke or prevention of cardiovascular disease and provide appropriate and trusted Web links of the source information.
Contributors were asked to follow set criteria for developing messages. Messages were required to be applicable to people of any age or sex, cater for different levels of impairment (disability), and allow for progression over a 12-week period of support. The maximum message length was set at 160 characters to allow messages to be sent as a single SMS. Use of commonly accepted abbreviations was permitted. Messages were also required to be developed using plain language that could be understood by someone with a reading level below grade ten (equivalent to a reading level of people aged 15–16 years). Each working group member was asked to develop a minimum of 8 messages for their subcategory. This was to enable a sufficient number of messages to be produced for a 12-week program of support.
Theoretical basis for message development
The messages targeted at attaining stroke recovery goals or maintaining motivation for secondary prevention goals were designed on the basis of 21 behavior change techniques (BCTs) that are underpinned by up to 7 behavior change theories (Table 2). This approach was used because of the evidence that attainment of individual goals is more likely when the messages are targeted at specific behavior change constructs.28,29 Specifically, working group members were asked to match each message to a specific BCT as reported by Abraham and Michie et al29 (Table 2) and adapted by Redfern et al.22 This taxonomy of BCTs has been developed to standardize and characterize the content of behavior change interventions that have been linked to mediating processes informed by the relevant behavior change theories. Similar to Redfern et al,22 messages were developed with a positive reinforcement stance. This has been shown to be more effective in producing lasting behavior change. For example, messages targeted positive reinforcement in the form of social reward such as encouragement, feelings of mastery from goal attainment, or experiencing benefits from improvements in health (Table 2).
Table 2 Behavior change techniques used to create health educational and motivational messages for the iVERVE program
To enable logical scheduling, messages were developed and grouped into early (contemplation/preparation) and late (action/maintenance) stages based on the Transtheoretical model of health behavior change (TTM), as outlined above. We acknowledge the relationships associated with behavior are complex and may be non-linear. However, the TTM is particularly helpful when developing interventions that address multiple behaviors within one program. The TTM has been used successfully in several settings for behavior change relating to stroke and cardiovascular risk reduction, whereby specific strategies have been applied to address the individual’s readiness to change.30–33 Considering that individuals who receive the self-management messages will have set their own health and recovery goals, they will have passed the pre-contemplation stage. On this basis, members of the working group were asked to map each message to either the contemplation/preparation, or action/maintenance phase.
To assist in tailoring messages to individual ability, potential barriers to self-management were assessed based on application of the Theoretical Domains Framework.34,35 These domains provide wide coverage of potential barriers to achieving behavior change and include: knowledge; skills; social role and identity; beliefs about capabilities; optimism; beliefs about consequences; reinforcement; intentions; goals; memory, attention and decision processes; environmental context and resources; social influences; emotion; and behavioral regulation. The working group members were asked to consider developing messages that addressed these potential barriers to self-management. For example, to overcome lack of knowledge, messages were developed with links to reputable websites from where more information could be accessed regarding a specific behavior or goal.
Where appropriate, messages were further categorized to cover a range of disability/functional levels, for example, slight or moderate disability and severe disability. In this manner, health messages could be tailored to the individual’s level of disability on the basis of using the modified Rankin scale, a disability measure commonly used in stroke populations. Finally, Google URL (https://goo.gl/) was used to create shortened Web links.
Internal review of health messages
Two investigators (DB and JC) reviewed all the messages returned by members of the working group. As bundles of messages were completed, they were reviewed by the principal investigator (DAC) who made editorial changes, suggested new messages, or wrote additional messages, when required. Where the character limit permitted, it was decided that all messages would be personalized with a first name.
Validation of messages via independent review
Health professionals and stroke researchers not contributing to iVERVE working groups were identified and invited to independently review the initial set of messages based on their field of expertise. The messages were sent via email with instructions on the review process. Specifically, they were asked to review the appropriateness and wording of messages, the stage(s) of change classification and, where relevant, the level of (dis)ability targeted for each message. They were also asked to consider providing additional messages appropriate to their allocated topic when they considered that an important message had been overlooked.
Confirmation of final bank of messages
Feedback from the independent panel was initially reviewed by 2 investigators (JC and DB) and the principal investigator (DAC) arbitrated to achieve consensus, as required. The finalized messages were then checked for reading level, below grade 10, using an online software (http://www.webpagefx.com/tools/read-able/). The authors of this software consider that if the text has an average grade level of about 10, it should be easily understood by people aged 15–16 years.
The initial draft goal setting menu based on the Australian Stroke Survivor Needs Survey items, consisted of 26 subcategories. Following input from the expert panel, the household chores subcategory was further categorized to inside chores and outside chores, whereas the subcategories of emotions, concentration and memory were combined into a single subcategory. Eight additional subcategories were identified by the panel. The additional goals were: managing cholesterol; smoking; physical activity; alcohol consumption; weight management; medication management; access to health professionals, for example, General Practitioner; and self care (eg activities of daily living). Overall, this resulted in 32 subcategories for the 4 main categories of the goal-setting menu (Table 1).
For the initial stage of message development, 455 health messages were created by members of working group 2 (Figure 2 shows examples of messages). These were then refined by project staff and additional messages created based on suggestions for addressing gaps that had been identified by the working group. Messages were then mapped to other goals and duplicated, where appropriate. For example, the message “Activity burns calories and helps maintain weight. Climbing stairs, parking further away, or walking to the office add up quickly to 30 min a day” was suitable for a weight loss and physical activity goal. This internal review process resulted in 980 health messages related to health and recovery goals and 69 general motivational messages.
Figure 2 Sample messages for a fictitious person.
During alpha testing of the messaging system, we identified that we needed to program an automated message as a response to all “STOP” messages. This standard automatic message from the iVERVE project staff would indicate to the participant that they will be contacted within 48 hours regarding their request to STOP. In this circumstance, the system would temporarily suspend all other messages that had been scheduled for this participant until the iVERVE team clarified with them the reason for wanting to stop messages (Figure 3). In the event that a message other than “Yes/No/STOP” was to be received, an automated message was programmed to be sent with instructions to “Call 000 or contact a GP, if the matter is an emergency”. We also identified that several other administrative messages would be needed, including a “welcome” message.
Figure 3 Messaging system and responses to messages.
Seventeen independent reviewers, including health professionals and researchers, agreed to review bundles of messages. The independent reviewers disagreed with only 16 of the messages (2%) and suggested 73 additional messages (Table 3). Following the independent review process, all health and motivational messages were assessed for level of readability, whereby 96% (1,097/1,215) met our objective with a reading level of Grade 10 or below. Moreover, 79% were at a readability level of Grade 8 and below (equivalent to a reading level of adolescents aged 13–14 years).
Table 3 Independent review of developed health and motivational messages
Overall, we developed a final set of 1,233 messages (1,146 health or recovery-related, 18 administrative and 69 general motivational messages), with several duplicated across goals where relevant (Table 4). Shortened URL Web links were created on 27% (333/1,215) of the non-administrative messages using the Google URL: https://goo.gl/. In addition, more than one-third of the developed messages could be personalized.
Table 4 Overview of number of messages developed for each potential goal as part of the iVERVE program
Our findings add to the limited literature on the process of developing an electronic self-management support messaging program to promote health behavior change. Most importantly, we have developed a bank of health messages and infrastructure that can be used to promote secondary prevention and recovery from stroke. Most messages were designed for 1-way communication. However, some 2-way messages were included as this format has been shown to encourage greater patient engagement.15 Combined with the fact that messages were informed by behavioral theories, these bidirectional messages may enhance the potential for successful behavior change in the targeted population.
Our iVERVE intervention, which comprises a goal-setting menu that can be used by clinicians with aligned support messages, will address many of the aforementioned barriers to discharge planning such as poor communication from clinicians with patients by augmenting the current support offered to patients in the post-discharge period for up to 12 weeks. Our plan now is to test the effectiveness potential of this novel intervention for stroke by undertaking Phase I (proof-of-concept), II (acceptability and feasibility) and III (powered for health outcome effects) randomized controlled trials. In these trials, we will recruit patients with stroke and use the goal-setting menu to standardize and prioritize mutually agreed recovery and secondary prevention goals. Patient data and agreed goals will be entered into an electronic Case Report Form (eCRF), which will automatically prepopulate the iVERVE system. A clinician researcher can then link appropriate bundles of messages to each of the goals for a specified period (eg, 12 weeks). It is our intention to contact patients in the intervention group at least 3 times per week; the maximum number of contacts will be daily. Messages will be scheduled according to the priority of the goals, and stage of readiness for change, with a focus on only 1 goal in week 1 and then gradual introduction of other goals. This staggered approach was chosen to avoid overwhelming participants. In addition, 1 or 2 administrative or general motivational messages will be sent each week. This future work will provide essential information for determining the practicalities of implementing this new intervention and its potential effectiveness (eg, fewer readmissions to hospital, increased self-efficacy, and persistence with secondary prevention) and cost-effectiveness.
None of the prior research on SMS and email messaging support has offered a comprehensive solution to addressing the complexity of living with stroke. Appropriately designed trials in stroke are urgently needed.
The large and comprehensively developed bank of iVERVE messages is, to our knowledge, the first of its kind and is of great importance in interventions targeted at secondary prevention and recovery in survivors of stroke. Additionally, the novelty of our study is that the health messages have been specifically designed with a patient-centered focus to promote attainment of individual patient goals. An advantage of using text messages as the basis of interventions is that they can be used with almost all mobile phones, can be personalized, and take advantage of the widespread use of texting in most populations globally.36,37 The uptake of this technology in survivors of stroke is likely to increase in the future with the predicted increases in use of technology in older populations.
A robust process was used in the development of our program and messages were based on a range of complementary theoretical frameworks. These messages were mapped to various BCTs to promote beneficial behavior. Additionally, messages were based on evidence-based information and Stroke Clinical Guidelines7 since we did not seek to recreate reliable education material or content. In particular, a main principle was that the strategies or suggestions we provided would encourage and empower patients to seek out the information as part of their self-management.
Another strength is the ability to use SMS or email to communicate with participants. While availability of Internet-based resources does not necessarily mean they will be used, uptake of technology is greater when it is based on tools/devices already in everyday use,38 and there is evidence of willingness to learn new technologies and skills.36 In Australia, in 2016, 85% of the total population used the Internet.39 Furthermore, 79% of adults aged >65 years used the Internet, with most (85%) accessing it daily, and 74% owning a mobile phone.39 Therefore, participants who have suffered a stroke (generally aged over 65 years) are likely to have access to, and use, technology.
A limitation of this study is that messages developed were written in English and further research is needed to develop text messages that are suitable for culturally and linguistically diverse groups, or those with communication disorders. This limitation notwithstanding, a strength of our study is that messages were developed using evidence-based methods. Importantly, feedback from the independent review demonstrated essential consensus to the messages that we had developed with requests mainly being for minor changes.
We have described the development of a novel electronic self-management support system designed for survivors of stroke after hospital discharge. The intervention addresses the full scope of potential needs for patients through a comprehensive goal-setting menu and includes an online database to capture participant characteristics with automatic integration of selected data into the purpose-built iVERVE messaging system. The platform has >1,200 electronic messages ready for testing for acceptability in clinical use. The messages were developed using evidence-based theory, clinical guidelines, and independent review. There is a growing body of evidence about the use and potential effectiveness of messaging-based interventions for reducing behavioral risk factors and improving cardiovascular disease management. The iVERVE intervention has the potential to promote secondary prevention and recovery in survivors of stroke and may help avoid unplanned readmissions. Since effectiveness data for e-Health are limited in stroke, future randomized controlled clinical trials are planned to use the iVERVE intervention.
We thank Frank Lan (engineer) for his contributions to the iVERVE messaging system. We also acknowledge Mariko Carey and Amy Waller (University of Newcastle) for their contributions to working group 2 and also the independent review panel members who provided their time in giving feedback on the messages or offering suggestions for additional messages. This study was funded by a Monash University Faculty Strategic Grant (SG516-0431). The following authors were also supported by fellowships from the National Health and Medical Research Council: DAC (1063761 co-funded by Heart Foundation), NEA (1072053), AGT (1042600), MFK (1109426), and the Heart Foundation MLH (100034). Some prevention messages were adapted with permission from the National Heart Foundation of Australia (Managing High blood Pressure ; Measuring your blood pressure at home ; Blood Cholesterol; Replace unhealthy fats; Be active every day ; Walking; Am I active enough? ; Get active. Melbourne: National Heart Foundation of Australia). Several of the messages were also adapted from educational materials from the Stroke Foundation and EnableMe websites.
All authors have contributed to various or all aspects of conception, design, drafting or revising of the article, final approval for publication and agree to be accountable for the accuracy and integrity of the work.
The authors report no conflicts of interest in this work.
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