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Experiences and Psychological Adjustments of Nurses Who Voluntarily Supported COVID-19 Patients in Hubei Province, China

Authors Cui S, Zhang L, Yan H, Shi Q, Jiang Y, Wang Q, Chu J

Received 28 September 2020

Accepted for publication 10 November 2020

Published 3 December 2020 Volume 2020:13 Pages 1135—1145


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 2

Editor who approved publication: Professor Mei-chun Cheung

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Shasha Cui,1,* Lei Zhang,2,* Hongyan Yan,3,* Qianyu Shi,1 Yujun Jiang,4 Qin Wang,1 Jing Chu2

1Department of Nursing, Nantong Health College of Jiangsu Province, Nantong City, Jiangsu Province, People’s Republic of China; 2Department of Nursing, Navy Medical University, Shanghai, People’s Republic of China; 3Department of Neurosurgery, The Second Affiliated Hospital of Nantong University, Nantong City, Jiangsu Province, People’s Republic of China; 4Department of Gynecology, The Affiliated Hospital of Qingdao University, Qingdao City, Shandong Province, People’s Republic of China

*These authors contributed equally to this work

Correspondence: Jing Chu
Navy Medical University, 800 Xiang Yin Road, Shanghai 200433, People’s Republic of China
Tel +86-21-8187 1483
Email [email protected]
Qin Wang
Nantong Health College of Jiangsu Province, 288 Zhen Xing Dong Road, Nantong City, Jiangsu Province, People’s Republic of China
Email [email protected]

Background: The COVID-19 pandemic poses a major threat to global public health and economic development. Moreover, it has put considerable psychological pressure on nurses, who have played a vital role in the prevention and control of the epidemic.
Objective: This qualitative study aimed at exploring the experiences and psychological adjustments of nurses who voluntarily traveled to Hubei Province in China to provide support during the COVID-19 epidemic.
Methods: We conducted semi-structured, face-to-face interviews with twelve nurses recruited from three hospitals in Jiangsu Province and performed qualitative content analysis of the interview data.
Results: The following themes emerged from the analysis: (1) motivations for supporting the hardest-hit areas (professional commitment, family support, and media propaganda); (2) challenges faced during the support missions (heavy workloads, changes in working patterns, communication barriers, and barriers associated with wearing personal protective equipment); (3) psychological experiences (a sense of uncertainty, fear of infection, loneliness, stressful events, and sleep disorders); (4) psychological adjustments (adequate training and personal protective equipment, positive responses to stress, and social support); and (5) personal and professional growth (a strong professional identity, a positive work attitude, a perception of expanded possibilities, realization of the value of learning, and cherishing life).
Conclusions and Recommendations: Policy makers and nursing managers should implement effective measures for supporting nurses. They include ensuring adequate workforce preparedness for nurses, strengthening protection training, including professional psychologists in support teams, encouraging nurses to apply self-regulation methods, such as exercising and listening to music, and seeking social support to promote mental health.

Keywords: coronavirus, nurse, psychological health, mental health, qualitative study


Commencing in December 2019, an initial outbreak of Coronavirus Disease 2019 (COVID-19) rapidly spread across the globe. The COVID-19 pandemic poses a tremendous challenge to global healthcare systems. As of October 28, 2020, there were nearly 43,540,739 confirmed COVID-19 cases worldwide, including 1,160,650 deaths, reported by the World Health Organization.1 Hubei Province was hardest hit within China. Medical personnel from all over the country responded to the shortage of medical staff in this province by supporting efforts to prevent and control the epidemic. On March 1, 42,322 medical workers from across the country, including 28,679 nurses, converged in Hubei Province to combat the COVID-19 pandemic.2 Despite being exposed to high risks of infection, frontline medical staff fully demonstrated their occupational commitment and responsibility during the epidemic. Of the confirmed COVID-19 cases globally, healthcare workers accounted for 6% (90,000).3 By February 11, 2020, 1716 Chinese medical workers had been infected with COVID-19, six of whom died.4

In general, healthcare workers in close contact with diagnosed patients experience higher levels of anxiety and depression5 and poorer sleep quality.6 Frontline medical staff also experience a range of somatic symptoms, such as palpitations, nausea, dyspnea, and dizziness.7 Nurses, who are professionally obliged to participate in all kinds of disaster relief work, including tackling epidemics, are prone to such symptoms. During the COVID-19 pandemic, a considerable number of nurses with no previous professional experience in handling pandemics were concerned about work-related risks posed to themselves and their families.8

The levels and prevalence of anxiety induced by various professional challenges were reportedly highest among nurses relative to other healthcare workers during the pandemic.9,10 Higher working requirements and heavier workloads could affect nurses’ working performance, mental health, and even threaten their lives.11 According to the results of a survey conducted in the Philippines, 37.8% of nurses exhibited dysfunctional levels of anxiety during the pandemic, which could be allayed by their personal resilience and by organizational and social support.3 Moreover, nurses spend a lot of time in isolation wards caring for patients with confirmed COVID-19 infections, thus increasing their own risks of infection. In certain countries, the risk of death may even be higher for nurses than for physicians.12 Their work in isolation wards also increases the likelihood of being witness to the suffering and death of COVID-19 patients, which could exacerbate their anxiety and fears.13 In some countries, frontline nurses reportedly lacked sufficient protective equipment while providing medical services to COVID-19 patients, causing deep distress and mental and emotional disorders.14 The quality of the medical services provided by nurses experiencing rising panic induced by the pandemic is likely to decline, along with job satisfaction, leading to a higher turnover rate.3

Since the onset of the pandemic, a growing body of research has explored how COVID-19 affects the psychological states of nurses and other medical staff. However, few of these studies have focused on the experiences, psychological changes, and adjustments of nurses who voluntarily supported COVID-19 patients in Hubei Province, which was the epicenter of the disease in China. This study provides insights for nursing administrators that can facilitate the formulation of effective interventions for safeguarding the psychological health of frontline nurses so as to maintain a strong and effective workforce.


Study Design and Participants

We developed a qualitative and descriptive methodology for this study. The participants were nurses who had volunteered to work in Hubei Province during the COVID-19 pandemic. We used a purposive sampling method, which enables the collection of useful data based on the identification of individuals possessing sufficient information, to recruit participants from three hospitals in Jiangsu Province. We used the following inclusion criteria to select participants: (1) they were registered nurses, (2) they were involved in efforts to combat COVID-19 in Hubei Province, and (3) they volunteered to share their experiences and thoughts. A total of twelve nurses participated in this study. Table 1 presents their demographic profiles.

Table 1 Participants’ Demographic Characteristics (N = 12)

Data Collection

In line with the aims of the study, we formulated a structured interview checklist comprising the following open-ended questions. (1) Why did you volunteer to support COVID-19 patients in Hubei Province? (2) What memorable events occurred during the support mission? How did you feel about them? (3) Did you encounter any difficulties in your work in Hubei province? If so, how did you overcome these difficulties? (4) After the mission ended, were there any changes in your life? The interviews were conducted between April 10 and May 7, 2020, mostly in the hospital ward meeting rooms. Each interview lasted 30–50 minutes.

Data Analysis

All of the interviews were audiotaped and transcribed verbatim. We used the NVivo 11.0 software package to perform a qualitative content analysis of the interview data. Our interpretations were validated by all of the participants, thus ensuring their credibility.

Ethical Statement

The present study was approved by the Committee on Ethics of Medical Research at the Navy Medical University (HJEC number: 2020-LW-001) and was conducted in accordance with the principles of the Helsinki Declaration. Before initiating the interview process, our team leader contacted the heads of the three hospitals to elicit their support after explaining the purpose of the study and the selection criteria for recruiting participants. After obtaining participants’ approval, we requested the participants to provide written informed consent on the days of the interviews. We have excluded any identifiable characteristics of the participants in this paper and have used code names like N1 and N2 to protect their privacy and anonymity. The participants consented to the publication of anonymized responses.


The key findings of this study can be categorized under five themes: (1) motivations for supporting the hardest-hit areas, (2) challenges faced during the support missions, (3) psychological experiences, (4) psychological adjustments, and (5) personal and professional growth. Table 2 presents illustrative quotes for each theme and subtheme.

Table 2 Themes and Sub-Themes Emerging from the Interviews

Theme 1: Motivations for Supporting the Hardest-Hit Areas

The massive outbreak of COVID-19 in Hubei Province overwhelmed the provincial healthcare system. Responding to a serious shortage of medical staff, medical personnel in other provinces, including many nurses, volunteered to go to the frontlines. Four participants reported that their sense of responsibility as nurses prompted their decision to contribute to efforts to control the pandemic. Nurses, especially those with experience working in respiratory and infectious disease wards, were confident that they were adequately qualified to care for COVID-19 patients.

Given strong family-oriented values in China, family support was an important factor influencing nurses’ decisions to join the frontlines to combat the epidemic. Five nurses reported that their relatives, when informed of their intention to go to Hubei Province, expressed strong support. The families of three participants initially refused to consent to their travel to the hardest-hit areas but ultimately respected their decision and silently supported them following extensive communication.

The media also played an important role. Three participants mentioned that they learned about the difficult conditions in Hubei Province, such as shortages of personal protective equipment (PPE) and medical staff, from news broadcasts and social media, which fuelled their determination to do what they could to help.

Theme 2: Challenges Faced During the Support Missions

Family members of patients with confirmed COVID-19 diagnoses were not allowed to visit or be with them during their hospitalization. In addition to providing therapeutic care, nurses were also responsible for administering the patients’ basic everyday care, which, as noted by four participants, significantly increased their workloads.

Of the 12 participants, two nurses were from a respiratory department and the remaining nurses were from surgery and emergency departments and intensive care units (ICUs). Five nurses stated that they lacked experience in caring for patients with infectious respiratory diseases given differences in their professional experiences and the unfamiliar environments and procedures. Moreover, medical equipment and office systems varied, which further impeded their work.

In China, every city has its own dialect. Five of the participants mentioned that language differences posed a significant obstacle for nurses from different provinces, constraining the performance of their duties and the establishment of a close rapport with patients. Additionally, two participants mentioned that nurses entering the isolation ward had to wear two-layered masks and face shields at all times. These devices not only affected communication with patients but they also increased the distance and sense of strangeness for patients.

Six participants reported that the PPE induced symptoms such as breathlessness and dizziness. Seven nurses mentioned that the PPE was inconvenient, affected their movements, and reduced their work efficiency. Two participants noted that wearing masks for extended periods could even cause stress-related injuries.

Theme 3: Psychological Experiences

After deciding to join the frontline in the fight against COVID-19 in Hubei Province, the nurses faced considerable uncertainty because they did not know where they would be assigned or the specific situations they would encounter. Six of the participants observed that such uncertainty made them apprehensive.

The increasing numbers of confirmed cases and dead patients bore testimony to the severity of the epidemic. Ten participants described feeling nervous and apprehensive about the high exposure risk when they entered the isolation ward. The nurses’ anxiety and fear increased when their colleagues were diagnosed with COVID-19, when there was a risk of occupational exposure, or when they experienced cold symptoms, such as a cough. These incidents led them to repeatedly emphasize the impact of the risk of exposure on their health and even to take preventive antiviral drugs.

Nurses who travelled to Hubei Province to support efforts to control the epidemic were far away from their hometowns and their relatives. Moreover, the isolation rules required them to stay in their own rooms after work, so they were unable to gather with colleagues, which led to considerable loneliness for some nurses.

Two of the participants stated that they witnessed the deaths of COVID-19 patients in a critical care isolation unit. The loneliness of the patients as they died without their loved ones being present took a toll on the nurses’ mental health.

Seven of the participants reported varying degrees of sleep disturbance, including difficulty falling asleep and waking up and having more dreams than usual. Such sleep disorders may be related to environmental and psychological factors, changing shift schedules, and the fear of missing notifications.

Theme 4: Psychological Adjustments

Access to adequate protective materials enabled nurses to protect themselves more effectively. Before entering the isolation ward, they underwent a series of targeted training programs and were subsequently required to pass a related test. Such training was intended to help reduce the risk of infection and to relieve anxiety.

With the systematic development of various kinds of supportive work, the nurses gradually devoted themselves to their work. Eight of the 12 participants stated that they overcame their fear of COVID-19 upon coming into contact with the patients because their nursing instincts took over.

Six participants reported that they self-initiated positive measures for dealing with stress and negative emotions. For example, they exercised, listened to music, and journaled. The medical team also included professional psychologists, who organized regular psychological counseling sessions for nurses and provided psychological interventions for individuals who needed them.

Ten participants stated that they received strong support from their families, colleagues, and the government, which enabled their work to prevent and control the epidemic to progress more smoothly. At the same time, social support partially relieved the psychological pressure.

Theme 5: Personal and Professional Growth

Eight of the 12 participants believed that their experience of the pandemic greatly enhanced their awareness of the value of their careers and induced a sense of accomplishment and pride. Not only the their professional identities but also their social identity associated with the nursing profession were strengthened.

Although frontline nurses were subjected to demanding tasks and a heavy daily workload, they did not react negatively. Four of the participants reported that their colleagues worked more carefully and mindfully in this challenging environment, which subtly affected their attitudes toward their jobs in the future.

After spending an extended period with the nurses, the patients too gained a deeper understanding of the nursing profession, and closer nurse–patient relationships were forged. Similarly, as the medical staff worked together, colleagues developed closer relationships and formed genuine friendships.

The pandemic created a feeling among the nurses that something seemingly difficult could be accomplished if they persevered. Such persistence on the part of medical staff gave patients more hope about their survival, which, as one participant noted, was essential for both the medical staff and the patients.

The participants also met many colleagues with considerable expertise in Hubei Province and were exposed to new nursing knowledge and skills. Five of the 12 participants said that they were planning their future career development and hoped to advance through continuous learning.

After this outbreak, many nurses realized the meaning of life and reflected on how they would increase the value of their limited lives by cherishing the present and everything in their lives.


COVID-19 is a highly infectious and rapidly spreading respiratory infection. However, many nurses were willing to risk their lives to help control the epidemic in Hubei Province. Professional commitment to nursing, family support, and media publicity prompted them to volunteer to fight the pandemic in the worst-hit areas. Professional commitment emerges from a psychological connection between individuals and their occupation, with individuals recognizing the value of their occupations, which they internalize and integrate into their self-identity.15 Nurses’ loyalty toward their profession during the pandemic may have stemmed from their desire to fulfill their professional commitments, which is consistent with the findings of previous studies.16,17 A strong sense of professional commitment can improve work quality and job satisfaction and reduce job stress and turnover.18–20

For many health workers, balancing family and work is important. One study found that family members’ understanding and support induced greater confidence and a sense of self-worth among nurses and could improve their career satisfaction and personal achievements and reduce burnout and depression.21 In the early stages of the COVID-19 outbreak, governments worldwide made extensive efforts to raise public awareness regarding COVID-19 prevention and interventions through daily updates posted on websites and social media platforms. Many people learned about the severity of the pandemic, and shortages of medical staff and protective materials via the media. These reports motivated nurses to volunteer to support efforts in the worst-hit areas.

The interviews revealed that the nurse volunteers who went to Hubei Province faced several obstacles while performing their work. Apart from the need to adapt to new work patterns and routines, those nurses who were not specialized in handling infectious diseases faced an additional challenge. Nurses are at the forefront of patient care and facility management at COVID-19 treatment centers. The shortage of nurses and increasing numbers of COVID-19 patients resulted in heavy workloads,14 which as previous studies have confirmed, is a predictor of stress.22

The chaotic nursing environment and lack of facilities were the most pressing problems identified by nurses.14 Although wearing PPE can reduce the risk of infection,23 the participants identified some problems associated with its use, which accord with Lam’s findings.16 Continuous wearing of an N95 mask can result in the formation of pressure sores on the bridge of the nose and on the face, causing pain and even skin infections. This issue can necessitate taking sick days, which can have a detrimental effect on the functioning of the healthcare system.24 Additionally, the discomfort and inconvenience caused by wearing the PPE could reduce compliance levels relating to its use among medical staff. Consequently, a “buddy system” was adopted, with supervisors using checklists to ensure that medical personnel were applying the correct procedures for putting on and taking off the PPE to reduce self-infection and cross-infection.25 The participants’ emphasis on the importance of removing the PPE properly resonates with Cook’s findings that PPE should be removed after use to avoid infecting the user. Increasing complexity of the PPE corresponds to a higher risk of infection during removal.23

An important theme that emerged was nurses’ psychological experiences of uncertainty, fear, stress, and sleep disorders. These experiences resonate with the findings of international studies conducted on psychological problems arising among nurses caring for COVID-19 patients.14,26 Uncertainty is an inherent characteristic of the healthcare industry and an inevitable challenge faced by healthcare professionals.27 The uncertainty associated with the pandemic and the working environment were important factors affecting the nurses’ psychological states. In the early stages of the COVID-19 epidemic, more than 90% of frontline nurses reported that they were not fully prepared to manage COVID-19 patients.3

Ambiguous disease status and uncertainty regarding COVID-19 treatment and care policies compounded the pressure on nurses, affecting the quality of nursing care.14 Moreover, certain urgent first aid technical procedures performed in the absence of adequate protection, such as endotracheal intubation requiring the use of a direct laryngoscope, increase the risk of COVID-19 infection.28 The findings of a previous study confirmed that infections occurring among frontline medical staff increased the stress and anxiety of their coworkers during the COVID-19 outbreak.14 However, this sense of being in a crisis state also prompted increased vigilance, with nurses being fully aware of the seriousness of the disease, and thus more attentive to the importance of taking preventive measures.27

Frontline nurses may even experience stigma as a result of being perceived as a threat to the safety of others and a “carrier of the virus.”29 Health workers are responsible for caring for patients, while having the right to protect themselves from the virus. This situation causes a dilemma, leading to psychological conflicts and increasing levels of moral distress or injury. During the COVID-19 outbreak, nurses experienced the stress of caring for patients whose health was rapidly deteriorating and providing end-of-life care.30 A shortage of protective equipment can induce anger and frustration among nurses, who feel that their health is greatly threatened at work. Unless the government and hospitals fully support nurses, this sentiment will endure, possibly leading to the resignation of some nurses.30

Many factors can influence the mental health status of nurses during the pandemic. During public health crises, effective support and coordination of efforts by the government and hospital administrators are critical factors affecting the preparedness of medical personnel and their ability to respond.3 Shortages of personnel and protective equipment are the most pressing concerns that can only be solved through a well-designed system.14,27 The provision of adequate training and protective equipment, both of which are required to enter the isolation ward, can ease nurses’ anxiety. Medical personnel must be adequately trained and tested on their PPE usage to ensure their safety prior to being put on duty.23,25 Further fine tuning of the emergency plan to improve the abilities of medical personnel to undertake emergency responses is a key factor determining the quality of these responses and their outcomes relating to saving patients’ lives.31

Nurses had several avenues of help for psychological problems that arose during the pandemic. Counselors regularly listened to their difficulties and experiences and offered assistance accordingly.32 However, there were obstacles entailed in the intervention process. Some medical personnel were unwilling to participate in team consultations, which they considered unnecessary. More significant issues for them were their families’ concern, the need for uninterrupted rest, and the lack of PPE.30 Exercising, listening to music, and journaling were stress-releasing methods applied by the participants. Studies have shown that music and yoga are effective in reducing stress and that music can be especially helpful in managing stress.33

Additionally, positive social support helps to reduce anxiety and stress. Social support can improve nurses’ sense of self-efficacy,34 giving them confidence in their ability to do a good job and thus improving job satisfaction and reducing job burnout.35 Healthcare workers who have extensive social networks tend to worry less about potentially stressful events and to exhibit fewer negative physiological responses to stress. Medical work requires teamwork. Peer support is a powerful force that induces a feeling in nurses that they are not alone and increases their confidence that the epidemic will be overcome. During the COVID-19 pandemic, nurses may have worked with colleagues whom they did not know, which could have made them reluctant to seek peer support for fear that they were putting pressure on their colleagues or letting the team down. A previous study proposed strategies and interventions for promoting peer support to help new medical professionals feel safe, valued, and welcome.30

Many studies have found that outbreaks of infectious diseases are associated with psychological trauma for medical workers.17,36 At the same time, the experience of coping with traumatic life events and situations may lead to personal and professional growth for some individuals. During the COVID-19 pandemic, the professional value of nursing was fully demonstrated, with society-wide recognition of nurses, whose professional identities and sense of accomplishment were consequently strengthened. This finding is consistent with that of a previous study.37

These developments led to more harmonious nurse–patient relationships, with increasing trust of nurses among patients and empathy for patients among nurses that made them more attentive to patients’ feelings. Consequently, nurses engaged in profound self-reflection and began to re-examine their own values. The pandemic provided them with an opportunity to discover their strengths and perseverance, which encouraged them and enhanced their self-confidence. Moreover, they realized their own shortcomings and developed a desire to improve their knowledge and skills through further study. Further, they learned to appreciate the support extended by friends, colleagues, and the wider society and developed a more positive view about the importance of life, health, and families. These findings are consistent with those of Sun.37


The interviews were conducted after they had completed support tasks and were released from quarantine, which may have affected their ability to describe their experiences and feelings accurately.

Conclusions and Recommendations

A high degree of professional commitment, strong social support, and the media’s dissemination of accurate information increased nurses’ willingness to volunteer to support COVID-19 patients in Hubei Province. However, negative experiences, such as uncertainty, fear, loneliness, and sleep disorders, may have affected the mental health of nurses and reduced the quality of nursing. It is therefore essential for policy makers and nursing managers to provide for nurses’ physiological needs, such as sleep and diet by ensuring the availability of sufficient numbers of nursing staff. They should be provided with adequate PPE and training to relieve their stress and anxiety. Moreover, timely information updates on the epidemic are required to reduce their uncertainty. Frontline nurses should have access to professional psychologists who can provide them with psychological support when necessary. Nurses should be encouraged to engage in self-regulating measures, such as exercising, listening to music, and seeking social support to cope better with negative events. In addition, timely recognition of nurses’ personal and professional growth can enhance their perceptions of their professional and social value.


The authors would like to thank the participants in this study for their valuable time and data.


The authors report no conflicting interests in this work. The study was supported by grants from the Health Bureau of the Logistics Support Department of the Central Military Commission (grant number 20WQ010) and the Youth Fund Project of Nantong Health Commission (grant number QB2019011). The funders had no role in the design of the study; the collection, analysis, and interpretation of data; or the writing of the manuscript.


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