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Interaction between functional health literacy, patient activation, and glycemic control

Authors Woodard L, Landrum C, Amspoker A, Ramsey D, Naik A

Received 12 March 2014

Accepted for publication 16 April 2014

Published 24 July 2014 Volume 2014:8 Pages 1019—1024


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 2

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LeChauncy D Woodard, Cassie R Landrum, Amber B Amspoker, David Ramsey, Aanand D Naik

Veterans Affairs Health Services Research and Development Center for Innovations in Quality, Effectiveness and Safety, Michael E DeBakey Veterans Affairs Medical Center, and Section of Health Services Research, Department of Medicine, Baylor College of Medicine, Houston, TX, USA

Background: Functional health literacy (FHL) and patient activation can impact diabetes control through enhanced diabetes self-management. Less is known about the combined effect of these characteristics on diabetes outcomes. Using brief, validated measures, we examined the interaction between FHL and patient activation in predicting glycosylated hemoglobin (HbA1c) control among a cohort of multimorbid diabetic patients.
Methods: We administered a survey via mail to 387 diabetic patients with coexisting ­hypertension and ischemic heart disease who received outpatient care at one regional VA medical center between November 2010 and December 2010. We identified patients with the study conditions using the International Classification of Diseases-Ninth Revision-Clinical ­Modification (ICD-9-CM) diagnoses codes and Current Procedure Terminology (CPT) ­procedures codes. Surveys were returned by 195 (50.4%) patients. We determined patient activation levels based on participant responses to the 13-item Patient Activation Measure and FHL levels using the single-item screening question, “How confident are you filling out medical forms by yourself?” We reviewed patient medical records to assess glycemic control. We used multiple logistic regression to examine whether activation and FHL were individually or jointly related to HbA1c control.
Results: Neither patient activation nor FHL was independently related to glycemic control in the unadjusted main effects model; however, the interaction between the two was significantly associated with glycemic control (odds ratio 1.05 [95% confidence interval 1.01–1.09], P=0.02). Controlling for age, illness burden, and number of primary care visits, the combined effect of these measures on glycemic control remained significant (odds ratio 1.05 [95% confidence interval 1.01–1.09], P=0.02).
Conclusion: The interaction between FHL and patient activation is associated with HbA1c control beyond the independent effects of these parameters alone. A personalized approach to diabetes management incorporating these characteristics may increase patient-centered care and improve outcomes for patients with diabetes.

Keywords: health literacy, diabetes mellitus, self-care, veterans


Diabetes mellitus affects nearly 26 million adults in the United States, with 1.9 million new cases diagnosed annually.1 Many patients with diabetes experience adverse vascular events, including myocardial infarction, peripheral arterial disease, and blindness.2 Diabetes control, characterized by reductions in glycosylated hemoglobin (HbA1c), blood pressure, and cholesterol levels, is directly associated with decreased morbidity and mortality associated with diabetes.3 Diabetes self-management skills, including diet and exercise programs, glycemic monitoring, and adherence to complex medication regimens, contribute to diabetes control and reduction of diabetes-related morbidity.4

Patient activation, ie, involvement in treatment selection, planning, and implementation, is critical for managing diabetes in primary care, as defined by national standards from the American Diabetes Association,5 the Veterans Administration (VA) Department of Defense Management of Diabetes Mellitus Clinical Practice Guidelines,6 and the American Association of Clinical Endocrinologists.7 Patients with lower levels of activation have poorer diabetes self-management and medication adherence than those with higher activation.8,9 Similarly, those with lower levels of functional health literacy (FHL), another patient characteristic associated with the capacity to perform self-management tasks, experience worse diabetes-related outcomes than those with higher FHL levels.10,11 Although the independent effects of FHL and patient activation are well documented, less is known about the combined effect of these two variables on diabetes outcomes. Understanding patients’ FHL and activation levels may guide collaborative goal setting,12 which is an important step for improving blood pressure13 and glycemic control14 in patients with diabetes. Using brief, validated screening measures, we explored the relationship between FHL, patient activation, and glycemic control in a cohort of multimorbid patients with diabetes receiving care at an established patient-centered medical home in one regional VA medical center.

Materials and methods

Study population

Using International Classification of Diseases-Ninth Revision-Clinical Modification (ICD-9-CM) diagnosis codes and ICD-9-CM and Current Procedure Terminology codes, we identified patients with coexisting diabetes, hypertension, and ischemic heart disease who received outpatient care between November 10, 2010 and December 8, 2010. Patients were eligible for study participation if they had one inpatient diagnosis code or two outpatient diagnosis codes for each of the study conditions recorded in VA databases and had an identified VA patient-aligned care team, which is the VA model for the patient-centered medical home.15 We also used relevant cardiovascular procedure codes to identify patients with ischemic heart disease. We reviewed each eligible patient’s VA electronic medical record to confirm their disease history. We excluded patients with a documented limited life expectancy,16 those who died during the study period, and those with a diagnosis of dementia within 2 years of the beginning of the study.

Data collection

We mailed to eligible participants an introductory cover letter describing the study along with a self-administered survey that included brief measures of FHL17 and patient activation,18 as well as sociodemographic and clinical characteristics. We also provided a stamped envelope in which to return the survey. To increase the response rate, we remailed the materials once to those who did not return the survey within 4 weeks of the initial mailing. Patients who returned the survey received $20, and we considered them to be enrolled participants. We sent surveys to 387 patients who met the inclusion criteria. From this sample, we received 195 (50.4%) completed surveys. We collected demographic, laboratory, and clinical data from the electronic medical records of all VA patients who met our eligibility requirements and returned valid surveys. We used the Diagnostic Cost Group (DCG) relative risk score, a measure of patient burden of illness, to define clinical complexity.19 The DCG relative risk score is a ratio of the patient’s predicted cost to the average actual cost of the VA population. A score of 1.00 represents the cost of an “average” patient, whereas a DCG relative risk score <1.00 represents a lower-than-average cost (and illness burden), and a score >1.00 represents a higher-than-average illness burden. To assess for nonresponse bias, we compared the sociodemographic characteristics of patients who returned completed surveys with the sociodemographic characteristics of those who did not.20

Main measures

We used a brief, single-item screen for FHL developed by Chew et al.21 Patients who responded “none of the time”, “a little of the time”, or “some of the time” to the question “How confident are you filling out medical forms by yourself?” were classified as having low FHL. This measure has been validated in patients with diabetes22 and across multiple VA samples with correlations to criterion measures of FHL, including the Rapid Estimate of Adult Literacy in Medicine and Test of Functional Health Literacy in Adults, short form.17,21 We examined patient activation using the Patient Activation Measure (PAM), which is positively associated with future utilization and diabetes outcomes, including HbA1c levels.9

We determined activation levels based on participant responses to the 13-item PAM survey.18 The survey items assess patients’ skill, confidence, and knowledge with regard to managing issues related to their health care. Responses to each question range from 1 to 4, in ascending order for activation. To determine the overall patient activation score, we calculated the sum of individual responses, which ranged from 13 to 52 among study participants. Participants with a PAM score ≤38 (mean item score <3) were classified as having low activation. PAM scores were normalized, converting the maximum low activation score to 52.9 and the range of scores to 0–100.18 We obtained each patient’s most recent HbA1c reading from his/her medical records. We assessed HbA1c control according to American Diabetes Association guidelines.5

Statistical analyses

We examined associations between glycemic control and patient demographic and clinical characteristics using independent samples Student’s t-tests and chi-square tests. A multiple logistic regression model was used to determine whether activation and FHL (interval-level variables) were individually and/or jointly related to HbA1c control. The main-effects model included only activation and FHL as predictors; whereas the interaction model included these terms, as well as the interaction between activation and FHL. The concordance statistic (c) and the likelihood ratio chi-square value were calculated to assess discrimination and overall goodness of fit of each multivariate model. We conducted a second (adjusted) set of multiple logistic regression models, controlling for any demographic or clinical characteristics significantly associated with HbA1c control. We also included age a priori in the adjusted model, given its clinical importance in determining HbA1c goals. All analyses were conducted in SAS version 9.3 (SAS Institute, Cary, NC, USA).


Among the 195 returned surveys, we included 183 (94%) participants who had complete and valid data for all variables included in these analyses. The mean age of the study cohort was 68 years. Almost one third were nonwhite (28%). Most were married (61%), had significant illness burden (DCG relative risk score of 2.7), and had multiple (4.8 in prior year) primary care visits (Table 1). Overall, approximately half (n=90, 49.2%) of the participants had HbA1c levels <7.0%. There was no difference in sociodemographic characteristics (eg, age, sex, and race) between survey responders and nonresponders (all P>0.05, data not shown).

Table 1 Participant demographic and clinical characteristics by HbA1c control
Notes: Data are shown as the mean and standard deviation, unless otherwise indicated. *independent samples Student’s t-test or χ2 test. activation score is sum of 13 Likert-scale questions with a range of 1–4. Score range is 13–52; those with a normalized score of ≤52.9 (per-question mean <3) were classified as having low activation. Confidence with forms, single Likert-scale question with a range of 1–5; those reporting scores of 1–3 were classified as having low FHL.
Abbreviations: FHL, functional health literacy; HbA1c, glycosylated hemoglobin; PAM, Patient Activation Measure.

Table 1 also compares participants’ demographic and clinical characteristics by HbA1c control. Illness burden, as measured by DCG relative risk score, was associated with HbA1c control, with uncontrolled patients having higher illness burden than controlled patients (mean 3.25±3.89 and mean 2.22±2.87, respectively). Similarly, the number of primary care visits was related to HbA1c control, with uncontrolled patients having a greater number of visits than controlled patients (mean 5.75±3.93 and mean 3.88±3.24, respectively). Further, controlled patients reported greater confidence with forms than uncontrolled patients (mean 3.91±1.16 and mean 3.55±1.27, respectively).

Although neither activation nor FHL was significantly related to glycemic control in the unadjusted main-effects model (likelihood ratio χ2(2)=4.37, P=0.11), the interaction between the two in the complete model was significant (odds ratio 1.05 [95% confidence interval 1.01–1.09], P=0.02; likelihood ratio χ2(3)=10.48, P=0.01), and remained significant in the adjusted model that controlled for age, illness burden, and number of primary care visits (odds ratio 1.05 [95% confidence interval 1.01–1.09], P=0.02, likelihood ratio χ2(6)=21.75, P=0.001) (see Table 2). The interaction is graphed in Figure 1 according to simple slopes. Values are graphed at one standard deviation above and below activation and FHL means. Those with higher activation scores are more likely to have controlled HbA1c, but only when they also have higher FHL.

Table 2 Unadjusted and adjusted multiple logistic regression models predicting glycemic control*
Notes: *1, controlled HbA1c (<7.0); 0, uncontrolled HbA1c (≥7.0) modeled the likelihood of control; **Interaction models include all predictors from the main effects model with addition of activation by FHL interaction term; estimates for individual predictors are from main effects models, whereas estimates for the activation × FHL predictors are from the interaction models.
Abbreviations: C, concordance statistic; LR χ2, likelihood ratio chi-square test of overall model fit; CI, confidence interval; HbA1c, glycosylated hemoglobin; OR, odds ratio; PC, primary care; FHL, functional health literacy; N/A, not available.

Figure 1 Simple slopes for the interaction of FHL and patient activation levels on the probability of having an HbA1c level <7%.
Note: solid indicates lower (–1 SD) FHL; dashed line indicates higher (+1 SD) FHL.
Abbreviations: FHL, functional health literacy; HbA1c, glycosylated hemoglobin; SD, standard deviation.


In this study, we assessed the relationship between FHL, activation, and HbA1c control among multimorbid patients with diabetes receiving care within an established patient-centered medical home. We found that brief, validated measures of FHL and activation are feasible to obtain among patients within the context of primary care encounters. Further, we found that the combined effect of FHL and patient activation is predictive of better HbA1c control beyond the independent effects of FHL or patient activation alone. These findings persisted after adjusting for age, illness burden, and number of primary care encounters, suggesting that understanding levels of FHL and patient activation may allow better personalization of diabetes self-management interventions, offering a more patient-centered approach to diabetes care.

Self-management interventions often focus on didactic education rather than personalized treatment goals and cultivation of problem-solving skills (action plans).23 Collaborative goal setting is an evidence-based method of engaging patients in diabetes self-management centered on personal goals and action plans.24 We have previously demonstrated that a group-based, primary care intervention to help patients set highly effective, evidence-based diabetes goals had a positive impact on goal-setting ability, diabetes self-efficacy, and HbA1c levels.25,26 Patients who participated in the goal-setting intervention sustained HbA1c improvements for 9 months after the active intervention, in contrast with the typical finding of regression to baseline levels within 4 months after completing traditional diabetes education sessions.27 However, in that study, additional improvements in goal-setting quality were not seen when participants returned to routine primary care; and the maintenance of goal-setting activities remained modest at 1 year among intervention participants, suggesting the need to further refine the collaborative goal-setting program.26

Integrating patient-centered characteristics, such as FHL and activation levels, may further personalize the collaborative goal-setting process and improve its long-term effectiveness. Validated, practical measures of FHL and activation levels exist. However, they are often not integrated into routine practice or shown to impact patient outcomes longitudinally. Without brief, validated measures, health care providers frequently have difficulty identifying patients with limited FHL.28,29 Delivering personalized FHL and activation data during patient-clinician encounters may enhance patient-centered communication and decision-making.30 In a study by Seligman et al31 physicians who were notified of the limited FHL in patients with diabetes prior to a visit reported greater use of strategies to improve communication about disease management, but were less satisfied with encounters because of feelings of inadequacy about using FHL information. Importantly, participating physicians received little education about how to use FHL information to guide interactions.31 Therefore, greater awareness and training on how to interpret and integrate measures of FHL and patient activation are needed.

Historically, the primary care visit has not provided an ideal setting to develop or support self-management skills through collaborative goal setting because of time constraints and multiple competing demands.32 However, the transition by many medical practices and health care organizations to the patient-centered medical home model of care15 offers an excellent opportunity to efficiently and effectively integrate diabetes self-management training and support into routine primary care practice.33 With appropriate training, personnel in a patient-centered medical home can use information about patients’ reported FHL and activation levels to personalize goals and action plans within patients’ particular limitations and preferences for involvement.8,34

Despite our important findings, the current study has limitations. Participation in the study was limited to veterans receiving care at one regional VA medical center, which may limit generalizability. In addition, patients receiving care in the VA are overwhelmingly male, and male patients, in general, have been shown to have lower health literacy and patient activation levels than female patients.18,35 Thus, our findings may have differed in a sample with a greater proportion of women. Further, in contrast with prior studies that found independent associations between FHL and activation levels on diabetes outcomes,9,10 we found that only the interaction of these two characteristics was predictive of glycemic control which may reflect differences in the veteran patient population and may not be representative of all patients with diabetes. Our survey was administered by mail; and, thus, nonresponders may have included a disproportionate number of patients who experience difficulty completing forms, possibly indicating lower levels of health literacy in this group. However, when we compared sociodemographic characteristics of responders with those of nonresponders, we found no significant differences.

Our findings suggest that a personalized approach to diabetes management incorporating patient-centered characteristics, such as FHL and activation levels, may result in more patient-centered care and improved diabetes outcomes. Future research is needed to inform how brief, valid measures of FHL and activation can be incorporated into routine diabetes self-management.


This work was supported by a Veterans Affairs Health Services Research and Development (VA HSR&D) pilot grant PPO 09-316 (LDW) and the Houston VA HSR&D Center for Innovations in Quality, Effectiveness, and Safety (CIN13-413). The authors are grateful to Sylvia Hysong for assistance with development of the survey, and to Tracy Urech and Omolola Adepoju, all of the Houston VA HSR&D Center for Innovations in Quality, Effectiveness and Safety for assistance with manuscript review.


The authors report no conflicts of interest in this work.



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