Patient Satisfaction and Food Waste in Obstetrics And Gynaecology Wards
Received 3 April 2020
Accepted for publication 7 July 2020
Published 5 August 2020 Volume 2020:14 Pages 1381—1388
Checked for plagiarism Yes
Review by Single anonymous peer review
Peer reviewer comments 2
Editor who approved publication: Dr Johnny Chen
Sara Schiavone, 1 Maria Teresa Pistone, 1 Enrico Finale, 2 Andrea Guala, 2 Francesco Attena 1
1Department of Experimental Medicine, University of Campania “Luigi Vanvitelli”, Naples 80138, Italy; 2Department of Maternal and Child Health, ASL Verbano Cusio Ossola, Omegna, VB 28887, Italy
Correspondence: Francesco Attena
Department of Experimental Medicine, University of Campania “Luigi Vanvitelli”, Via Luciano Armanni, 5, Naples 80138, Italy
Tel +39 081 5666012
Introduction: Patient satisfaction is an indicator of healthcare quality, and expectation is an important determinant. A component of patient satisfaction is the quality of foodservice. An indicator of this quality is the food wasted by hospitalised patients. In the present study, we investigated patient satisfaction regarding food and foodservice, the expectation on food quality and the amount of food wasted in two obstetrics and gynaecology wards in Northern and Southern Italy.
Patients and Methods: A questionnaire, including sociodemographic data, rate of food waste, expectations of food quality and characteristics of food and foodservice, was administrated to 550 inpatients in obstetrics and gynaecology wards (275 for each hospital). Univariate analysis was performed to describe the results, and multivariate analysis was carried out to control for sociodemographic data.
Results: Northern patients were more satisfied with the quality of food (54.2% vs 36.0%) and foodservice (54.5% vs 38.2%) than southern patients. Northern patients had more positive expectations about the quality of food (69.5% vs 31.6%), whereas southern patients stated that they had no expectations. Southern patients gave more importance to mealtime (72.7% vs 26.2%), and many of them brought food from home to the hospital (30.2% vs 2.2%) through relatives who came to visit them. Southern patients discarded about 41.7% of food served, whereas northern patients discarded only about 15.3%.
Discussion: Food waste is a worldwide problem due to its economic, social and environmental effects. Especially in hospitals, food waste could have a negative impact on the overall patient satisfaction.
Keywords: food quality, food service, hospital, food waste, patient satisfaction
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