Online physician reviews: is there a place for them?
Authors Murphy GP, Radadia KD, Breyer BN
Received 27 October 2018
Accepted for publication 26 March 2019
Published 15 May 2019 Volume 2019:12 Pages 85—89
Checked for plagiarism Yes
Review by Single-blind
Peer reviewers approved by Dr Colin Mak
Peer reviewer comments 2
Editor who approved publication: Dr Kent Rondeau
Gregory P Murphy,1 Kushan D Radadia,2 Benjamin N Breyer3
1Division of Urologic Surgery, Washington University, St. Louis, MO, USA; 2Division of Urology, Rutgers Robert Wood Johnson Medical School, New Brunswick, NJ, USA; 3Department of Urology, University of California San Francisco, San Francisco, CA, USA
Abstract: Web-based physician ratings are increasingly popular but imperfect proxies for clinical competence. Yet they provide valuable information to patients and providers when taken in proper context. Providers need to embrace the reviews and use them to enact positive change in order to improve the quality of our patients’ experience. Patients need to realize the limitations of online ratings, particularly with smaller sample size and be discerning about the reasons behind the review.
Keywords: online reviews, physician ratings, web-based physician rating systems
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