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Online physician reviews: is there a place for them?

Authors Murphy GP, Radadia KD, Breyer BN

Received 27 October 2018

Accepted for publication 26 March 2019

Published 15 May 2019 Volume 2019:12 Pages 85—89

DOI https://doi.org/10.2147/RMHP.S170381

Checked for plagiarism Yes

Review by Single-blind

Peer reviewers approved by Dr Colin Mak

Peer reviewer comments 2

Editor who approved publication: Dr Kent Rondeau


Gregory P Murphy,1 Kushan D Radadia,2 Benjamin N Breyer3

1Division of Urologic Surgery, Washington University, St. Louis, MO, USA; 2Division of Urology, Rutgers Robert Wood Johnson Medical School, New Brunswick, NJ, USA; 3Department of Urology, University of California San Francisco, San Francisco, CA, USA

Abstract: Web-based physician ratings are increasingly popular but imperfect proxies for clinical competence. Yet they provide valuable information to patients and providers when taken in proper context. Providers need to embrace the reviews and use them to enact positive change in order to improve the quality of our patients’ experience. Patients need to realize the limitations of online ratings, particularly with smaller sample size and be discerning about the reasons behind the review.

Keywords: online reviews, physician ratings, web-based physician rating systems

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