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How to Reduce Employees’ Turnover Intention from the Psychological Perspective: A Mediated Moderation Model

Authors Yan Z, Mansor ZD, Choo WC, Abdullah AR

Received 25 November 2020

Accepted for publication 14 January 2021

Published 18 February 2021 Volume 2021:14 Pages 185—197


Checked for plagiarism Yes

Review by Single anonymous peer review

Peer reviewer comments 3

Editor who approved publication: Professor Igor Elman

Zhen Yan,1 Zuraina Dato Mansor,2 Wei Chong Choo,2 Abdul Rashid Abdullah2

1Faculty of Hotel Management, Qingdao Vocational and Technical College of Hotel Management, Qingdao, Shandong, People’s Republic of China; 2School of Business and Economics, Universiti Putra Malaysia, Serdang, Selangor, Malaysia

Correspondence: Zhen Yan
Faculty of Hotel Management, Qingdao Vocational and Technical College of Hotel Management, Shandong, People’s Republic of China

Background: The hospitality industry is deemed a great generator of global GDP and employment. However, high rates of voluntary turnover have gradually undermined global service organizations and brought huge losses to them. Nowadays, the hotel sector continues to be plagued by high turnover rates.
Purpose: A research model investigating job attitudes (job satisfaction and organizational commitment) as mediators of the impact of psychological capital (PsyCap) on turnover intention and also examining position as a moderator between job attitudes and turnover intention was proposed and tested.
Methods: This study collected data from 406 employees selected from four-star and five-star hotels in the southwest region of China. Online survey questionnaires and a purposive sampling technique were employed in this study. Structural equation modeling was utilized to evaluate the direct, mediating, and moderating effects.
Results: The results showed that organizational commitment and job satisfaction fully mediated the association between PsyCap and turnover intention. Moreover, position played a moderating role on the effect of the aforementioned two job attitudes on turnover intention.
Conclusion: The findings implied that hoteliers should focus on employees’ PsyCap and job attitudes in order to mitigate serious turnover issues in the hotel sector in China. Besides, the fact that position resulted in disparity impacts in the formation of turnover intention was evidenced.

Keywords: psychological capital, organizational commitment, job satisfaction, turnover intention, position, four-star and five-star hotels in China

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