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Assuring quality health care outcomes: lessons learned from car dealers?

Authors Dimsdale JE

Received 8 July 2016

Accepted for publication 2 November 2016

Published 7 January 2017 Volume 2017:8 Pages 1—6


Checked for plagiarism Yes

Review by Single-blind

Peer reviewer comments 3

Editor who approved publication: Dr Liana Bruce (formerly Castel)

Joel E Dimsdale

Department of Psychiatry, University of California, San Diego, CA, USA

Abstract: Health care systems want quality but struggle to find the right tools because, typically, they track quality in only one or two ways. Because of the complexity of health care, high quality will emerge only when health care systems employ multiple approaches, including, importantly, patient-reported outcome perspectives. Sustained changes are unlikely to emerge in the absence of such multipronged interventions.

Keywords: quality assurance, patient-related outcomes, patient satisfaction, hospital accreditation

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