Assuring quality health care outcomes: lessons learned from car dealers?
Authors Dimsdale JE
Received 8 July 2016
Accepted for publication 2 November 2016
Published 7 January 2017 Volume 2017:8 Pages 1—6
Checked for plagiarism Yes
Review by Single-blind
Peer reviewer comments 3
Editor who approved publication: Dr Liana Bruce (formerly Castel)
Joel E Dimsdale
Department of Psychiatry, University of California, San Diego, CA, USA
Abstract: Health care systems want quality but struggle to find the right tools because, typically, they track quality in only one or two ways. Because of the complexity of health care, high quality will emerge only when health care systems employ multiple approaches, including, importantly, patient-reported outcome perspectives. Sustained changes are unlikely to emerge in the absence of such multipronged interventions.
Keywords: quality assurance, patient-related outcomes, patient satisfaction, hospital accreditation
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