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An online module series to prepare pharmacists to facilitate student engagement in patient-centered care delivery: development and evaluation

Authors Kassam R, Kwong, Collins J

Received 13 January 2012

Accepted for publication 2 April 2012

Published 18 June 2012 Volume 2012:3 Pages 61—71

DOI https://doi.org/10.2147/AMEP.S29922

Review by Single-blind

Peer reviewer comments 3


Rosemin Kassam,1 Mona Kwong,1 John B Collins2
1Faculty of Pharmaceutical Sciences, 2Department of Educational Studies, University of British Columbia, Vancouver, Canada

Introduction: Accreditation bodies across North America have adopted revised standards that place increased emphasis on experiential education and preceptors to promote and demonstrate patient-centered, pharmaceutical care practices to students. Since such practices are still evolving, challenges exist in recruiting skilled preceptors who are prepared to provide such opportunities. An online educational module series titled "A Guide to Pharmaceutical Care" (The Guide) was developed and evaluated to facilitate this transition. The objectives of this paper are: (1) to describe the development of the modules; and (2) to present the evaluation results from its pilot testing.
Methods: The Guide was developed as an online, self-directed training program. It begins by providing an overview of patient care (PC) philosophy and practice, and then discusses the tools that facilitate PC. It also provides a range of tips to support students as they provide PC during their experiential learning. Pharmacists participating in the pilot study were recruited using purposive and snowball sampling techniques. A pre–post quantitative survey with additional open-ended questions was used to evaluate the modules.
Results: The modules incorporated a variety of teaching strategies: self-reflection exercises, quizzes to review important concepts, quick tips, flash cards, and video clips to illustrate more in-depth learning. Thirty-two pharmacists completed the pre–post assessment and reported significant increases in their confidence because of this training. The most influenced outcome was "Application of techniques to facilitate learning opportunities that enable pharmacy students to practice pharmaceutical care competencies." They also indicated that the training clarified necessary changes in their teaching techniques as well as increased their own practice skills.
Conclusion: The study results indicated that a series of self-paced online modules with appropriate content improved the pharmacists' confidence to nurture students' experiential learning for PC practice as well as enhanced their PC knowledge and skills within their own practices.

Keywords: preceptor, clinical instructor, experiential, education, pharmaceutical care

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