Psychology Research and Behavior Management
Open access peer-reviewed scientific and medical journals.
Dove Medical Press is now a member of the Open Access Initiative
An Author's Guide
A guide to help authors get their paper published.
Support Open Access and Dove Press
Promotional Article Monitoring - further details
Favored Author Program
Real benefits for authors, including fast-track processing of papers.
Employee performance in the knowledge economy: Capturing the keys to success
(8390) Total Article Views
Authors: Rebecca Fauth, Stephen Bevan, Peter Mills
Published Date November 2008
Volume 2009:2 Pages 1 - 12
Rebecca Fauth1, Stephen Bevan1, Peter Mills2,3
1The Work Foundation, London, UK; 2CIGNA, London, UK; 3The Whittington Hospital, London, UK
Abstract: The present study examines the key determinants of employee performance in a knowledge-intensive service firm located in the UK. Using data from a pilot study, we mapped eight performance-related behaviors to two measures of global performance to isolate the strongest predictors of the latter. We also examined the degree to which these associations varied depending on whether employees or their managers reported on performance as well as according to the degree of complexity (eg, ongoing learning, multitasking, problem solving, etc.) present in workers’ jobs. Findings revealed that more traditional employee performance-related behaviors (eg, dependability) as well as behaviors that have likely increased in importance in the knowledge economy (eg, sharing ideas and information) accounted for the most variance in reported global performance. Sharing ideas and information was a particularly important predictor for workers in complex jobs. When the performance-related behaviors were regressed on the organization’s annual employee appraisal ratings, only dependability and time management behaviors were significantly associated with the outcome. As organizational success increasingly is dependent on intangible inputs stemming from the ideas, innovations and creativity of its workforce, organizations need to ensure that they are capturing the full range of behaviors that help to define their success. Further research with a diverse range of organizations will help defi ne this further.
Keywords: employee performance, knowledge economy, job complexity
Cannotea Citeulike Del.icio.us Facebook LinkedIn Twitter
Readers of this article also read:
"You do a tremendous job!!" Ruben Restrepo, University of Texas Health Science Center, San Antonio.
- The use of brain imaging to elucidate neural circuit changes in cocaine addiction
- The cognitive basis of diglossia in Arabic: Evidence from a repetition priming study within and between languages
- Performance in L1 and L2 observed in Arabic-Hebrew bilingual aphasic following brain tumor: A case constitutes double dissociation
- Autism and exergaming: effects on repetitive behaviors and cognition