Back to Browse Journals » Psychology Research and Behavior Management » Volume 2

Employee performance in the knowledge economy: Capturing the keys to success

Authors Rebecca Fauth, Stephen Bevan, Peter Mills

Published Date November 2008 Volume 2009:2 Pages 1—12

DOI http://dx.doi.org/10.2147/PRBM.S4216

Published 23 November 2008

Rebecca Fauth1, Stephen Bevan1, Peter Mills2,3

1The Work Foundation, London, UK; 2CIGNA, London, UK; 3The Whittington Hospital, London, UK

Abstract: The present study examines the key determinants of employee performance in a knowledge-intensive service firm located in the UK. Using data from a pilot study, we mapped eight performance-related behaviors to two measures of global performance to isolate the strongest predictors of the latter. We also examined the degree to which these associations varied depending on whether employees or their managers reported on performance as well as according to the degree of complexity (eg, ongoing learning, multitasking, problem solving, etc.) present in workers’ jobs. Findings revealed that more traditional employee performance-related behaviors (eg, dependability) as well as behaviors that have likely increased in importance in the knowledge economy (eg, sharing ideas and information) accounted for the most variance in reported global performance. Sharing ideas and information was a particularly important predictor for workers in complex jobs. When the performance-related behaviors were regressed on the organization’s annual employee appraisal ratings, only dependability and time management behaviors were significantly associated with the outcome. As organizational success increasingly is dependent on intangible inputs stemming from the ideas, innovations and creativity of its workforce, organizations need to ensure that they are capturing the full range of behaviors that help to define their success. Further research with a diverse range of organizations will help defi ne this further.

Keywords: employee performance, knowledge economy, job complexity

Download Article [PDF] 

Creative Commons License This work is published by Dove Medical Press Limited, and licensed under Creative Commons Attribution - Non Commercial (unported, v3.0) License. The full terms of the License are available at http://creativecommons.org/licenses/by-nc/3.0/. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. Permissions beyond the scope of the License are administered by Dove Medical Press Limited. Information on how to request permission may be found at: http://www.dovepress.com/permissions.php

Readers of this article also read:

Rapid anterior capsular contraction after phacoemulsification surgery in a patient with retinitis pigmentosa

Jin-Poi T, Shatriah I, Khairy-Shamel ST, Zunaina E

Clinical Ophthalmology 2013, 7:839-842

Published Date: 6 May 2013

Acute visual loss in a patient with optic disc drusen

Tan DK, Tow SL

Clinical Ophthalmology 2013, 7:795-799

Published Date: 30 April 2013

Clinical significance of metallothioneins in cell therapy and nanomedicine

Sharma S, Rais A, Sandhu R, Nel W, Ebadi M

International Journal of Nanomedicine 2013, 8:1477-1488

Published Date: 16 April 2013

Experience of being a low priority patient during waiting time at an emergency department

Dahlen I, Westin L, Adolfsson A

Psychology Research and Behavior Management 2012, 5:1-9

Published Date: 16 January 2012

Effect of dispersants of multi-walled carbon nanotubes on cellular uptake and biological responses

Haniu H, Saito N, Matsuda Y, Kim YA, Park KC, Tsukahara T, Usui Y, Aoki K, Shimizu M, Ogihara N, Hara K, Takanashi S, Okamoto M, Ishigaki N, Nakamura K, Kato H

International Journal of Nanomedicine 2011, 6:3295-3307

Published Date: 9 December 2011

Electronic cigarettes and thirdhand tobacco smoke: two emerging health care challenges for the primary care provider

Ware G Kuschner, Sunayana Reddy, Nidhi Mehrotra, et al

International Journal of General Medicine 2011, 4:115-120

Published Date: 1 February 2011

Prevention of atherosclerosis in patients living with HIV

Ferruccio De Lorenzo, Marta Boffito, Sophie Collot-Teixeira, Brian Gazzard, John L McGregor, Kevin Shotliff, Han Xiao

Vascular Health and Risk Management 2009, 5:287-300

Published Date: 26 March 2009

Corrigendum

Dove Medical Press Editorial

Vascular Health and Risk Management 2009, 5:273-274

Published Date: 18 March 2009

Effects of candesartan cilexetil on carotid remodeling in hypertensive diabetic patients: the MITEC study

JP Baguet, R Asmar, P Valensi, S Nisse-Durgeat, JM Mallion

Vascular Health and Risk Management 2009, 5:175-183

Published Date: 21 January 2009